The-Y CRM

Claimed

Unite WhatsApp, email, web chat and calls in a shared team inbox

From €20/mo, billed monthly (free plan available)

Freemium Customer Support CRM Call Center

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Freemium Visit Website

Tracked since 2026

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The Bottom Line

Updated Nov 7, 2026

Best for: Small teams that handle most customer contact through WhatsApp, phone and email
Price: From €20/mo, billed monthly (free plan available). Compare plans

Key facts

Offers a free tier and paid plans, with all users and brands included in Cloud Pro
Cloud servers in Austria; self-hosting with Docker is possible
Built-in phone system with IVR, queues and voicemail; bring your own SIP provider

Not for

Teams that need two-way Google or Outlook calendar sync today (alpha: .ics files only)

What is The-Y CRM?

The-Y CRM is a shared team inbox for WhatsApp, email and web chat with a built-in cloud phone system. Conversations get an owner, a status and internal notes. The phone system has IVR menus, queues, voicemail and a browser softphone, with your own SIP provider. If nobody answers, the caller can press 1 and gets a WhatsApp message from your number. Contacts, deals, tasks, invoices and automations are included. Cloud servers are in Austria; self-hosting with Docker is possible. Status: alpha.

Available on: Web, API

Data compiled by Toolradar Pricing checked Nov 7, 2026 · How we evaluate

Source the-y.at

Preview

Key Features

Shared inbox for WhatsApp (your own Meta account), email (IMAP/SMTP) and web chat, with assignment and internal notes
Built-in phone system: IVR menus, queues, voicemail and a browser softphone
Missed call to WhatsApp: the caller presses 1 and gets a WhatsApp message; consent is stored with a timestamp

Pricing Plans

Pricing checked Nov 7, 2026. Source: the-y.at/en/crm/costs, read Nov 7, 2026

The-Y CRM plans and prices, checked November 2026
Plan	Price	Details
Free	Free	Free forever Hosted by The-Y or self-hosted with a free key 3 users 1 brand +2 more Show less 1,000 outgoing messages per month Includes finance, posts and comments, and the mobile app
Cloud Pro	€40 / month	€20/month during Alpha and Beta, kept while the subscription continues without interruption; yearly €480, or €240 during Alpha and Beta Hosted by The-Y One price per company, all users and brands included 10 GB storage +2 more Show less Updates and backups No volume limits on outgoing messages and call minutes
Founder	€20 / month	€10/month during Alpha or Beta; the price stays forever for those who join then Self-hosted on your own server No limits
Lifetime	€480 one-time	€240 one-time during Alpha and Beta Perpetual self-hosting licence Hosting not included

Calculate your cost View full pricing

Is The-Y CRM worth the price?

Great value

The-Y CRM's pricing is exceptionally generous, especially with the free tier supporting 3 users and 1,000 outgoing messages, and the Cloud Pro at €40/month (or €20 during alpha/beta) for unlimited users and messages is a steal compared to per-seat competitors.

The Founder and Lifetime self-hosting options at €20/month or €480 one-time (halved during alpha/beta) offer incredible value for teams wanting full control. Best for small to medium teams seeking an affordable, all-in-one communication hub.

Hidden Costs & Gotchas

Cloud Pro

10 GB storage limit

Lifetime

hosting not included

Free

3 user limit

Full The-Y CRM pricing: every plan, hidden costs and alternatives

How The-Y CRM's pricing compares

The-Y CRM starts at €20/mo, billed monthly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.

The-Y CRM

€20/mo, billed monthly

Intercom

$29/seat/mo, billed monthly

Front

$25/seat/mo, billed yearly

Respond.io

$79/mo, billed monthly

Liveagent

$19/user/mo, billed monthly

Crisp

$45/mo flat, whole organisation, billed monthly

Trengo

$299/mo, billed monthly

Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Nov 7, 2026.

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Best The-Y CRM Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Intercom Paid

AI-first customer service platform

4.5

Front Paid

Unify customer conversations, automate workflows, and boost team efficiency

4.3

Respond.io Paid

Business messaging platform for marketing, sales, and support

4.8

Liveagent Paid

Unified omnichannel customer support for growing teams

4.0

Crisp Freemium

All-in-one customer messaging: chat, bots, CRM

4.5

Trengo Paid

All-in-one customer engagement platform

4.3

SleekFlow Paid

Unify customer conversations across channels and automate sales with AI

4.2

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All The-Y CRM alternatives 7+ tools ranked, pricing + verdict per pick The-Y CRM vs Intercom Head-to-head: features, pricing, who wins The-Y CRM vs Front Head-to-head: features, pricing, who wins The-Y CRM vs Respond.io Head-to-head: features, pricing, who wins

Explore More

The-Y CRM FAQ

How does The-Y CRM help a customer support team manage multiple communication channels?

The-Y CRM provides a shared team inbox that unifies WhatsApp, email, web chat, and phone calls into one view. Each conversation gets an owner, a status, and internal notes, so the team can collaborate without switching tools.

How does The-Y CRM compare to Intercom?

The-Y CRM differentiates from Intercom by including a built-in cloud phone system with IVR menus, queues, and voicemail using your own SIP provider. It also offers a unique feature where a missed call can trigger a WhatsApp message to the caller.

Does The-Y CRM require a separate phone provider?

Yes, the built-in cloud phone system requires you to bring your own SIP provider. This adds setup steps but gives you flexibility to choose your phone service and keep existing numbers.

Which teams benefit most from The-Y CRM?

Teams that handle customer inquiries across WhatsApp, email, web chat, and phone calls benefit most. The shared inbox with ownership, status, and internal notes helps support, sales, and call center teams stay organized.

How is The-Y CRM priced?

The-Y CRM offers a free tier with basic usage, and paid plans that provide higher usage limits and additional features. The exact pricing details are available on the product page.

Can The-Y CRM automatically send a WhatsApp message when a phone call is missed?

Yes, if no one answers the call, the caller can press 1 and receive a WhatsApp message from your business number. This enables follow-up via chat even when the phone line is busy.

Does The-Y CRM support self-hosting?

Yes, The-Y CRM can be self-hosted using Docker, and its cloud servers are located in Austria for data residency. This gives organizations control over their data and infrastructure.

What types of automation does The-Y CRM include?

The-Y CRM includes automations for contacts, deals, tasks, and invoices. These help streamline repetitive workflows directly within the shared inbox.

Source: the-y.at

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