Intercom vs The-Y CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Intercom and The-Y CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Intercom
AI-first customer service platform
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
Best for you if:
- • Small teams that handle most customer contact through WhatsApp, phone and email
| At a Glance | Intercom | The-Y CRM |
|---|---|---|
Starts at | From $29/seat/mo, billed monthly Essential plan | Free plan, paid from €20/mo, billed monthly Founder plan |
Category | Customer Support Chatbots | Customer Support CRM |
Rating | 4.5/5 G2 4.5 3,906 reviews | n/a |
Free plan | No | Yes |
Watch out for | n/a | Cloud Pro: 10 GB storage limit |
Choose Intercom or The-Y CRM?
Choose Intercom if
- You need customer support features specifically.
Choose The-Y CRM if
- Small teams that handle most customer contact through WhatsApp, phone and email
- You want a free tier before you commit
In-Depth Analysis
Intercom
AI-first customer service platform
Intercom is the gold standard for AI-first customer support with its Fin AI agent resolving ~60% of conversations.
Strengths
- Pro: Powerful Fin AI agent
- Pro: Unified inbox for all channels
- Pro: Strong automation capabilities
Weaknesses
- Con: Expensive for small teams
- Con: Complex pricing model
Key features
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
The-Y CRM's pricing is exceptionally generous, especially with the free tier supporting 3 users and 1,000 outgoing messages, and the Cloud Pro at €40/month (or €20 during alpha/beta) for unlimited users and messages is a steal compared to per-seat competitors.
Watch out
Cloud Pro: 10 GB storage limit
Key features
Plans and prices: Intercom vs The-Y CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Intercom |
| intercom.com/pricing read Nov 7, 2026 |
| The-Y CRM |
| the-y.at/en/crm/costs read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Intercom pricing and The-Y CRM pricing.
Key Takeaways
Intercom
- Worth considering for customer support
The-Y CRM
- Has a free plan
What the data shows
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
- Only Intercom has a published user rating (4.5/5 from 3,906 reviews); The-Y CRM has none we can show.
- Entry prices are not ranked, they are charged on different bases: Intercom $29/seat/mo, billed monthly; The-Y CRM €20/mo, billed monthly.
- Only The-Y CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do Intercom and The-Y CRM compare in 2026?
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair. Only Intercom has a published user rating (4.5/5 from 3,906 reviews); The-Y CRM has none we can show. Entry prices are not ranked, they are charged on different bases: Intercom $29/seat/mo, billed monthly; The-Y CRM €20/mo, billed monthly. Only The-Y CRM has a free plan.
What are Intercom and The-Y CRM used for?
Intercom: AI-first customer service platform. The-Y CRM: Unite WhatsApp, email, web chat and calls in a shared team inbox.
What does Intercom cost vs The-Y CRM?
Intercom's cheapest paid plan is Essential at $29/seat/mo, billed monthly. The-Y CRM's cheapest paid plan is Founder at €20/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between Intercom and The-Y CRM?
Intercom's main strength: powerful Fin AI agent. The-Y CRM focuses on unite WhatsApp, email, web chat and calls in a shared team inbox.
Spotted an outdated price or a wrong fact? Suggest a correction: we check it against the vendor's own page. Work for one of these vendors? Claim your listing to update it yourself.