Crisp vs The-Y CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Crisp and The-Y CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Crisp
All-in-one customer messaging: chat, bots, CRM
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
Best for you if:
- • Small teams that handle most customer contact through WhatsApp, phone and email
| At a Glance | Crisp | The-Y CRM |
|---|---|---|
Starts at | Free plan, paid from $45/mo flat, billed monthly Mini plan | Free plan, paid from €20/mo, billed monthly Founder plan |
Category | Customer Support CRM | Customer Support CRM |
Rating | 4.5/5 G2 4.5 · Capterra 4.6 350 reviews | n/a |
Free plan | Yes | Yes |
Watch out for | Extra agents cost $10/month each on Plus | Cloud Pro: 10 GB storage limit |
Choose Crisp or The-Y CRM?
Choose Crisp if
- You need customer support features specifically.
Choose The-Y CRM if
- Small teams that handle most customer contact through WhatsApp, phone and email
In-Depth Analysis
Crisp
All-in-one customer messaging: chat, bots, CRM
Crisp prices per workspace, not per agent.
Watch out
Extra agents cost $10/month each on Plus
Strengths
- Pro: All-in-one platform
- Pro: Good free tier
- Pro: Modern interface
Weaknesses
- Con: Limited at free tier
- Con: Can get expensive
Key features
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
The-Y CRM's pricing is exceptionally generous, especially with the free tier supporting 3 users and 1,000 outgoing messages, and the Cloud Pro at €40/month (or €20 during alpha/beta) for unlimited users and messages is a steal compared to per-seat competitors.
Watch out
Cloud Pro: 10 GB storage limit
Key features
Plans and prices: Crisp vs The-Y CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Crisp |
| crisp.chat/pricing read Nov 8, 2026 |
| The-Y CRM |
| the-y.at/en/crm/costs read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Crisp pricing and The-Y CRM pricing.
Key Takeaways
Crisp
- Worth considering for customer support
The-Y CRM
- Worth considering for customer support
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Crisp has a published user rating (4.5/5 from 350 reviews); The-Y CRM has none we can show.
- Entry prices are not ranked, they are charged on different bases: Crisp $45/mo flat, billed monthly; The-Y CRM €20/mo, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do Crisp and The-Y CRM compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Crisp has a published user rating (4.5/5 from 350 reviews); The-Y CRM has none we can show. Entry prices are not ranked, they are charged on different bases: Crisp $45/mo flat, billed monthly; The-Y CRM €20/mo, billed monthly. Both have a free plan.
What are Crisp and The-Y CRM used for?
Crisp: All-in-one customer messaging: chat, bots, CRM. The-Y CRM: Unite WhatsApp, email, web chat and calls in a shared team inbox.
What does Crisp cost vs The-Y CRM?
Crisp's cheapest paid plan is Mini at $45/mo flat, billed monthly; it also has a free plan. The-Y CRM's cheapest paid plan is Founder at €20/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 8, 2026.
What's the main difference between Crisp and The-Y CRM?
Crisp's main strength: all-in-one platform. The-Y CRM focuses on unite WhatsApp, email, web chat and calls in a shared team inbox.
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