Liveagent vs The-Y CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Liveagent and The-Y CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You want to help desk software
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
Best for you if:
- • Small teams that handle most customer contact through WhatsApp, phone and email
| At a Glance | Liveagent | The-Y CRM |
|---|---|---|
Starts at | From $19/user/mo, billed monthly Starter plan | Free plan, paid from €20/mo, billed monthly Founder plan |
Category | Customer Support Live Chat | Customer Support CRM |
Rating | 4.0/5 Capterra 4.7 · G2 4.5 · SourceForge 2.4 2,616 reviews | n/a |
Free plan | No | Yes |
Watch out for | n/a | Cloud Pro: 10 GB storage limit |
Choose Liveagent or The-Y CRM?
Choose Liveagent if
- You want to help desk software
Choose The-Y CRM if
- Small teams that handle most customer contact through WhatsApp, phone and email
- You want a free tier before you commit
In-Depth Analysis
Liveagent
Unified omnichannel customer support for growing teams
LiveAgent's pricing is fair, especially with the annual discounts.
Strengths
- Pro: Help desk software
- Pro: Good for support
- Pro: Fair pricing
- Pro: Multiple channels
- Pro: Good features
Weaknesses
- Con: UI dated
- Con: Learning curve
- Con: Setup complexity
- Con: Better modern alternatives
- Con: Support varies
Key features
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
The-Y CRM's pricing is exceptionally generous, especially with the free tier supporting 3 users and 1,000 outgoing messages, and the Cloud Pro at €40/month (or €20 during alpha/beta) for unlimited users and messages is a steal compared to per-seat competitors.
Watch out
Cloud Pro: 10 GB storage limit
Key features
Plans and prices: Liveagent vs The-Y CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Liveagent |
| liveagent.com/pricing read Nov 7, 2026 |
| The-Y CRM |
| the-y.at/en/crm/costs read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Liveagent pricing and The-Y CRM pricing.
Key Takeaways
Liveagent
- Worth considering for customer support
The-Y CRM
- Has a free plan
What the data shows
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
- Only Liveagent has a published user rating (4.0/5 from 2,616 reviews); The-Y CRM has none we can show.
- Entry prices are not ranked, they are charged on different bases: Liveagent $19/user/mo, billed monthly; The-Y CRM €20/mo, billed monthly.
- Only The-Y CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do Liveagent and The-Y CRM compare in 2026?
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair. Only Liveagent has a published user rating (4.0/5 from 2,616 reviews); The-Y CRM has none we can show. Entry prices are not ranked, they are charged on different bases: Liveagent $19/user/mo, billed monthly; The-Y CRM €20/mo, billed monthly. Only The-Y CRM has a free plan.
What are Liveagent and The-Y CRM used for?
Liveagent: Unified omnichannel customer support for growing teams. The-Y CRM: Unite WhatsApp, email, web chat and calls in a shared team inbox.
What does Liveagent cost vs The-Y CRM?
Liveagent's cheapest paid plan is Starter at $19/user/mo, billed monthly. The-Y CRM's cheapest paid plan is Founder at €20/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between Liveagent and The-Y CRM?
Liveagent's main strength: help desk software. The-Y CRM focuses on unite WhatsApp, email, web chat and calls in a shared team inbox.
Spotted an outdated price or a wrong fact? Suggest a correction: we check it against the vendor's own page. Work for one of these vendors? Claim your listing to update it yourself.