The-Y CRM vs Trengo: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for The-Y CRM and Trengo side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
Best for you if:
- • Small teams that handle most customer contact through WhatsApp, phone and email
Trengo
All-in-one customer engagement platform
| At a Glance | The-Y CRM | Trengo |
|---|---|---|
Starts at | Free plan, paid from €20/mo, billed monthly Founder plan | From $299/mo, billed monthly Boost plan |
Category | Customer Support CRM | Customer Support Communication |
Rating | n/a | 4.3/5 G2 4.4 · Capterra 4.1 272 reviews |
Free plan | Yes | No |
Watch out for | Cloud Pro: 10 GB storage limit | Broadcasting and voice calling are separate paid add-ons |
Choose The-Y CRM or Trengo?
Choose The-Y CRM if
- Small teams that handle most customer contact through WhatsApp, phone and email
- You want a free tier before you commit
Choose Trengo if
- You need customer support features specifically.
In-Depth Analysis
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
The-Y CRM's pricing is exceptionally generous, especially with the free tier supporting 3 users and 1,000 outgoing messages, and the Cloud Pro at €40/month (or €20 during alpha/beta) for unlimited users and messages is a steal compared to per-seat competitors.
Watch out
Cloud Pro: 10 GB storage limit
Key features
Trengo
All-in-one customer engagement platform
Trengo's pricing looks simple on the surface, two published plans at €299/month (Boost) and €499/month (Pro), but the real cost is in the add-ons.
Watch out
Broadcasting and voice calling are separate paid add-ons
Strengths
- Pro: Excellent WhatsApp integration
- Pro: Good team collaboration
- Pro: Easy automation setup
Weaknesses
- Con: Can get expensive with many channels
- Con: Analytics are basic
- Con: Mobile app needs improvement
Key features
Plans and prices: The-Y CRM vs Trengo
| Tool | Plans and prices | Source |
|---|---|---|
| The-Y CRM |
| the-y.at/en/crm/costs read Nov 7, 2026 |
| Trengo |
| trengo.com/pricing read Oct 23, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on The-Y CRM pricing and Trengo pricing.
Key Takeaways
The-Y CRM
- Has a free plan
Trengo
- Worth considering for customer support
What the data shows
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
- Only Trengo has a published user rating (4.3/5 from 272 reviews); The-Y CRM has none we can show.
- Entry prices are not ranked, they are charged on different bases: The-Y CRM €20/mo, billed monthly; Trengo $299/mo, billed monthly.
- Only The-Y CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do The-Y CRM and Trengo compare in 2026?
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair. Only Trengo has a published user rating (4.3/5 from 272 reviews); The-Y CRM has none we can show. Entry prices are not ranked, they are charged on different bases: The-Y CRM €20/mo, billed monthly; Trengo $299/mo, billed monthly. Only The-Y CRM has a free plan.
What are The-Y CRM and Trengo used for?
The-Y CRM: Unite WhatsApp, email, web chat and calls in a shared team inbox. Trengo: All-in-one customer engagement platform.
What does The-Y CRM cost vs Trengo?
The-Y CRM's cheapest paid plan is Founder at €20/mo, billed monthly; it also has a free plan. Trengo's cheapest paid plan is Boost at $299/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between The-Y CRM and Trengo?
The-Y CRM focuses on unite WhatsApp, email, web chat and calls in a shared team inbox. Trengo's main strength: excellent WhatsApp integration.
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