SurveyMonkey vs Userback: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for SurveyMonkey and Userback side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Userback leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
Best for you if:
- • You want industry standard
Userback
Collect, understand, and act on user feedback to build better products faster.
Best for you if:
- • You want collects feedback effortlessly from various sources
| At a Glance | SurveyMonkey | Userback |
|---|---|---|
Starts at | Free plan, paid from $35/mo, billed monthly Individual plan | Free plan, paid from $49/mo flat, billed monthly Team plan |
Category | Survey Tools Customer Feedback | Customer Feedback Screen Recording |
Rating | 4.5/5 G2 4.4 · Capterra 4.6 34,413 reviews | 4.7/5 G2 4.7 · Capterra 4.8 361 reviews |
Free plan | Yes | Yes |
Choose SurveyMonkey or Userback?
Choose SurveyMonkey if
- You want industry standard
- You want analytics
- You work in survey tools, not customer feedback
Choose Userback if
- You want collects feedback effortlessly from various sources
- You want provides complete context for each feedback item, reducing follow-up questions
- You work in customer feedback, not survey tools
In-Depth Analysis
SurveyMonkey
Gather feedback faster with pre-built templates and powerful analysis
SurveyMonkey's pricing is fair for individual users, with a generous free tier for basic needs.
Strengths
- Pro: Industry standard
- Pro: Analytics
- Pro: Integrations
Weaknesses
- Con: Limited free tier
- Con: Can get expensive
Key features
Userback
Collect, understand, and act on user feedback to build better products faster.
Strengths
- Pro: Collects feedback effortlessly from various sources.
- Pro: Provides complete context for each feedback item, reducing follow-up questions.
- Pro: Streamlines workflows and accelerates issue resolution through integrations and automation.
- Pro: Helps prioritize features based on user input and close the feedback loop.
- Pro: Secure by design with GDPR compliance, SOC 2 Type II, and encryption.
Weaknesses
- Con: Core technical capabilities like session replay, AI feedback insights, and developer context (console logs and network requests) are gated behind a paid plan, while the mobile SDK and REST API require
- Con: There is no white-label option, and the public roadmap Feature Portal is a paid add-on rather than being included, which frustrates agencies that want branded, all-in pricing.
Key features
Plans and prices: SurveyMonkey vs Userback
| Tool | Plans and prices | Source |
|---|---|---|
| SurveyMonkey |
| surveymonkey.com/pricing read Oct 4, 2026 |
| Userback |
| userback.io/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on SurveyMonkey pricing and Userback pricing.
Key Takeaways
SurveyMonkey
- Choose if you want gather feedback faster with pre-built templates and powerful analysis
Userback
- Higher user rating: 4.7/5 vs 4.5/5
What the data shows
On the data below, Userback leads on higher user rating. We do not name an overall winner for this pair.
- Userback has the higher user rating (4.5/5 from 34,413 reviews for SurveyMonkey, 4.7/5 from 361 reviews for Userback).
- Entry prices are not ranked, they are charged on different bases: SurveyMonkey $35/mo, billed monthly; Userback $49/mo flat, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do SurveyMonkey and Userback compare in 2026?
On the data below, Userback leads on higher user rating. We do not name an overall winner for this pair. Userback has the higher user rating (4.5/5 from 34,413 reviews for SurveyMonkey, 4.7/5 from 361 reviews for Userback). Entry prices are not ranked, they are charged on different bases: SurveyMonkey $35/mo, billed monthly; Userback $49/mo flat, billed monthly. Both have a free plan.
What are SurveyMonkey and Userback used for?
SurveyMonkey: Gather feedback faster with pre-built templates and powerful analysis. Userback: Collect, understand, and act on user feedback to build better products faster.
What does SurveyMonkey cost vs Userback?
SurveyMonkey's cheapest paid plan is Individual at $35/mo, billed monthly; it also has a free plan. Userback's cheapest paid plan is Team at $49/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between SurveyMonkey and Userback?
SurveyMonkey's main strength: industry standard. Userback's main strength: collects feedback effortlessly from various sources.