Is Userback worth the price?
Userback's pricing is generally fair, offering a generous Free tier.
The Team plan at $7/seat/month is competitive for core feedback collection, but the Business Plus tier at $23/seat/month can become expensive quickly for larger teams. It's best for small to medium-sized teams prioritizing user feedback without breaking the bank.
Pricing Plans
Free TrialFree Forever
Free
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
- Maximum 2 seats
- All core features
Team
$7 per seat/month billed annually
- Everything in Free
- Unlimited feedback availability
- Optional feature portal Add-on
- Project management integrations
- Zapier automation
- Customizable feedback widgets
- Feedback management tools
Business
$15 per seat/month billed annually
- Everything in Team
- 25 feedback projects
- AI Assist
- Feedback automation tools
- Reply templates
- Developer tools
- Capture session replays
- Javascript SDK
- User surveys
- Behavioral targeting
- Custom branding
Business Plus
$23 per seat/month billed annually
- Everything in Business
- Unlimited projects
- Advanced privacy controls
- Record all user sessions
- Custom Customer support integrations
- Email Forwarding
- REST API access
- Webhooks
- Remove Userback logo
- Single Sign-On (SSO)
- Premium support
Feature Portal Add-on
$31/mth, billed annually
- Collect, prioritize, and manage feature requests with a customizable Feature Portal
- Gather feature requests effortlessly
- Prioritize ideas with user voting
- Share progress via a public roadmap and announcements
Hidden Costs & Gotchas
Annual billing required for listed prices
Feature Portal is a significant add-on cost
Seat-based pricing scales quickly
Free tier has limited feedback availability
Which Plan Do You Need?
Startups needing basic feedback tools
Teams wanting project management integrations
Companies prioritizing user session replays
How Userback Compares to Competitors
Compared to Hotjar, which offers a similar 'Observe' plan starting around $32/month for 500 sessions, Userback's Team plan at $7/seat/month is more affordable for basic feedback. However, for advanced features like session replays and surveys, Userback's Business ($15/seat/month) and Business Plus ($23/seat/month) plans can approach or exceed competitor pricing depending on seat count.
Userback Pricing FAQ
How much does Userback cost?
Userback starts at $7/user/month on the Team plan. It offers 4 paid tiers ranging from $7/user/month up to $31/month. A free plan is also available with limited features.
Does Userback have a free plan?
Yes. Userback offers a free plan called "Free Forever". It includes: Collect unlimited feedback, 2 feedback projects, 7-day feedback availability.
Does Userback offer a free trial?
Yes, Userback offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Userback paid plan?
The cheapest paid plan for Userback is "Team" at $7/user/month. Key features include: Everything in Free, Unlimited feedback availability, Optional feature portal Add-on.
Is there a cheaper alternative to Userback?
Yes. Popular alternatives to Userback include Pendo, Mouseflow, Lucky Orange. Free alternatives include Mouseflow, Lucky Orange. Compare them side-by-side on Toolradar.
How much does Userback cost for a team of 10?
For a team of 10 users on the Team plan, Userback costs about $70/month, or $840/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Userback
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
