Amazon Connect Logo
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About Amazon Connect
Amazon Connect is a cloud-based contact center service from AWS that uses AI to deliver omnichannel customer experiences at scale. It supports voice, chat, email, SMS, and video interactions with pay-as-you-go pricing and no upfront commitments. Built on the same technology that powers Amazon's own customer service handling billions of interactions, it includes AI-driven agent assistance, real-time analytics, workforce optimization, and customer profile unification. Recognized as a leader by Gartner and Forrester for contact center platforms.
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