Twilio Flex Logo
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About Twilio Flex
Twilio Flex is a programmable cloud contact center platform that gives businesses full control over every layer of their customer engagement. Unlike traditional contact centers, Flex is built on Twilio APIs and can be deployed alongside existing systems without a full rip-and-replace. It supports voice, SMS, WhatsApp, RCS, chat, and video channels from a unified agent workspace with real-time customer data pulled from any source. The AI-powered Agent Copilot provides real-time guidance, and the platform offers both per-hour and per-user pricing models.
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