Akia
UnclaimedAI Agents for hospitality to automate guest journeys and streamline operations.
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TL;DR - Akia
- Automates guest communication and operational tasks using AI agents.
- Offers digital check-in, cashless tipping, and personalized guest experiences via Mini Apps.
- Integrates with existing hospitality systems to learn and improve over time.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces manual operational work (up to 78%)
- Enhances guest experience through personalized and automated communication
- Reduces chargebacks and fraudulent bookings
- Increases staff tips and job satisfaction, leading to better retention
- Streamlines check-in processes and reduces paperwork
Cons
- Requires integration with existing hospitality systems
- Initial setup and AI training may require some effort
- Specific pricing details are not publicly available
Key Features
AI Agent training from brand content and staff communicationsBranded Mini Apps for guest interactionsDigital check-in with ID and payment verificationCashless tipping via QR codes or text linksAI-enhanced internal team chat (Teamspace)Automated task creation from team chatterUpsell exposure for early check-in, late checkout, room upgradesSecurity deposit capture
Pricing Plans
Bronze
Get started
- AI-Powered Messaging
- PMS Integration
- Guest Services Agent
- ChatGPT Integration
- Responder
- Request Handling
- Upsells / Upgrades
- Teamspace
- Journey Builder
- Unlimited Conversations
- Unlimited Mini Apps
- Digital Check-In
- Third-Party Authorizations
- Cashless Tipping
- Arrival Guides
- Upsells & Upgrades
Silver
Get started
- Bronze Included
- Unified Inbox
- Expedia/Booking.com
- Airbnb/VRBO
- Facebook Messenger
- Web Chat
Gold
Talk to sales
- Silver Included
- Dynamic Experiences
- Message Variations
- Mini App Display Rules
- Rule-Based Attributes
- Conversation Routing
Platinum
Talk to sales
- Gold Included
- ID Verification
- Real-time Verification
- Encrypted Storage
- Enriched Profiles
- Advanced Segmentation
- AI-Powered Analysis
- Custom Fields
About Akia
By Toolradar Team·
Akia provides AI-powered agents specifically designed for the hospitality industry, transforming the guest journey from welcome to check-out. It leverages AI to automate routine tasks, personalize guest interactions, and improve operational efficiency for hotels, resorts, and other lodging providers. The platform integrates with existing hospitality systems to learn from guest interactions, website content, and staff communications, continuously refining its ability to make decisions and respond.
Akia is ideal for hospitality businesses looking to reduce manual workload, enhance guest satisfaction, and increase revenue through automation. It helps eliminate redundant work, reduce chargebacks, and boost staff retention by facilitating cashless tipping. The system's 'Mini Apps' provide branded, web-based tools for digital check-in, upsells, and guest guides, all without requiring app downloads or logins. Akia also includes an AI-enhanced internal chat, Teamspace, to log tasks and ensure seamless team communication.
How we evaluate tools →Source: akia.com
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Akia FAQ
How does Akia's AI learn and adapt to a specific hospitality brand's voice and operations?
Akia's AI agents are trained by gathering insights from a property's Mini Apps, website content, and staff communications. This continuous learning process allows the AI to understand and replicate the specific operational procedures and brand voice, making it simpler than onboarding a new employee.
Can Akia's Digital Check-In process handle various forms of guest identification and payment securely?
Yes, Akia's Digital Check-In allows for the secure capture of guest IDs, selfies, and payments. It is designed to be PCI compliant, ensuring that all payment processing and data handling meet industry security standards, helping to eliminate chargebacks and fraud.
What specific benefits does the Teamspace feature offer for internal communication within a hospitality team?
Teamspace is an AI-enhanced internal chat designed for hospitality teams. It connects with leading work management tools, ensuring that tasks created through team chatter (e.g., a request for towels to a specific room) are automatically logged and tracked, improving operational efficiency and accountability.
How does Akia facilitate cashless tipping for staff, and what payment methods are supported for guests?
Akia enables cashless tipping by allowing guests to scan a QR code or receive a text link to access a tipping interface. Guests can use digital wallets like Apple Pay, Google Pay, or credit cards to leave tips, which can then be reviewed and distributed to staff members, including housekeepers.
Beyond digital check-in, what other revenue-generating opportunities can Akia's Mini Apps unlock for properties?
Akia's Mini Apps can significantly increase upsell exposure by offering guests options for early check-in, late checkout, extended stays, and room upgrades. They can also be used to build curated tour and activity guides, promote food and beverage options through digital menus, and capture security deposits.
Is Akia capable of integrating with existing Property Management Systems (PMS) or other hospitality software?
Akia is designed to connect into the dozens of hospitality systems currently in use. This allows it to learn from existing systems and historical guest interactions, ensuring that its AI agents can make decisions consistent with the property's established practices and data.
Source: akia.com