GetFeedback

Name: GetFeedback
Brand: GetFeedback
Rating: 4.4 (120 reviews)

Unclaimed

Quickly pivot based on customer feedback to drive more value and build better experiences.

Survey Tools Customer Feedback Analytics CRM

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4.4(120 across the web)

PaidVisit Website

Reviews onCapterraSourceForge

120 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Enables rapid deployment of surveys with templates

Biggest con

Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.

TL;DR - GetFeedback

Collects targeted customer feedback across multiple channels.
Integrates natively with Salesforce for enriched customer data and actions.
Helps businesses improve customer retention, adoption, and loyalty.

Pricing: Paid only

Best for: Enterprises & pros

4.4/5 across review platforms

What is GetFeedback?

Editorial review

GetFeedback is a customer experience (CX) platform designed to help businesses collect, understand, and act on customer feedback across the entire customer journey. It enables organizations to quickly iterate on digital experiences and improve customer interactions by fusing targeted feedback with existing customer data. The platform provides tools to launch surveys rapidly using pre-built templates for metrics like NPS, CES, and CSAT. It supports mobile-optimized, branded surveys that can be deployed across various touchpoints including websites, apps, chat, and even offline environments like ATMs and kiosks. A key differentiator is its deep, native integration with Salesforce, allowing users to enrich Salesforce dashboards and reports with feedback and segment data for more targeted actions. GetFeedback aims to help businesses improve customer retention, increase product adoption, win loyalty, and turn churned customers into win-backs by providing actionable insights from customer feedback.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcegetfeedback.com ↗

Pros & Cons

Pros

Enables rapid deployment of surveys with templates
Offers flexible feedback collection across diverse channels, including offline
Provides deep and native integration with Salesforce for actionable insights
Supports real-time alerts and automation for quick response to feedback
Helps improve customer retention, adoption, and loyalty by identifying friction points

Cons

Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.

Ratings Across the Web

4.4(120 reviews)

Capterra53 reviews

4.6/5

SourceForge67 reviews

4.3/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Mobile-optimized, fully branded surveysPre-built survey templates (NPS, CES, CSAT, Digital and Purchase Experience)Real-time alerts for feedbackAutomatic push of feedback into existing toolsAdvanced targeting for feedback collection (SMS, mobile-friendly emails)Embedding feedback into restricted/offline environments (ATMs, kiosks)Native integration with Salesforce clouds (managed or custom mappings)Enrichment of Salesforce dashboards and reports with feedback

Pricing

Paid

GetFeedback offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

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4.4/5

Across 120 verified user reviews on SourceForge, Capterra

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Best GetFeedback Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

AskNicelyPaid

Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.

4.7

SurvicateFreemium

Capture, analyze, and act on customer feedback across every channel to drive business impact.

4.6

DelightedFreemium

Gather actionable customer feedback simply

4.8

RetentlyPaid

Collect and act on customer feedback to drive growth and improve customer experience.

4.8

QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

SatisMeterFreemium

Collect customer feedback and measure satisfaction across multiple touchpoints with ease.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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GetFeedback FAQ

How does GetFeedback help businesses understand customer sentiment?

GetFeedback is a customer experience platform that helps businesses collect, understand, and act on customer feedback across the entire customer journey. It provides tools to launch surveys rapidly using pre-built templates for metrics like NPS, CES, and CSAT, enabling organizations to quickly iterate on digital experiences and improve customer interactions.

Which teams would benefit most from using GetFeedback?

Teams focused on customer experience, product development, and customer success would benefit most from GetFeedback. It helps these teams improve customer retention, increase product adoption, win loyalty, and turn churned customers into win-backs by providing actionable insights from customer feedback.

How does GetFeedback compare to SurveyMonkey?

GetFeedback differentiates itself from tools like SurveyMonkey by offering deep, native integration with Salesforce. This allows users to enrich Salesforce dashboards and reports with feedback and segment data for more targeted actions, which is a core strength of GetFeedback's platform.

Does GetFeedback integrate with other business tools?

Yes, GetFeedback offers a deep, native integration with Salesforce. This integration allows users to enrich Salesforce dashboards and reports with customer feedback and segment data, facilitating more targeted actions and insights within the CRM.

What kind of feedback collection channels does GetFeedback support?

GetFeedback supports flexible feedback collection across diverse channels, including websites, apps, chat, and even offline environments like ATMs and kiosks. It allows for mobile-optimized, branded surveys to be deployed across these various touchpoints.

How is GetFeedback priced?

GetFeedback is a paid product, and it does not offer a permanently free tier. Specific pricing information is not readily available, indicating that it is likely based on custom quotes or tiered plans rather than a freemium model.

What are the main limitations of GetFeedback?

A primary limitation of GetFeedback is its heavy focus on Salesforce integration, which might be less beneficial for non-Salesforce users. Additionally, pricing information is not readily available, suggesting it is not a free or freemium product.

Source: getfeedback.com

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