GetFeedback
UnclaimedQuickly pivot based on customer feedback to drive more value and build better experiences.
Visit WebsiteTL;DR - GetFeedback
- Collects targeted customer feedback across multiple channels.
- Integrates natively with Salesforce for enriched customer data and actions.
- Helps businesses improve customer retention, adoption, and loyalty.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
Pros & Cons
Pros
- Enables rapid deployment of surveys with templates
- Offers flexible feedback collection across diverse channels, including offline
- Provides deep and native integration with Salesforce for actionable insights
- Supports real-time alerts and automation for quick response to feedback
- Helps improve customer retention, adoption, and loyalty by identifying friction points
Cons
- Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
- Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.
Ratings Across the Web
4.4(120 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Mobile-optimized, fully branded surveysPre-built survey templates (NPS, CES, CSAT, Digital and Purchase Experience)Real-time alerts for feedbackAutomatic push of feedback into existing toolsAdvanced targeting for feedback collection (SMS, mobile-friendly emails)Embedding feedback into restricted/offline environments (ATMs, kiosks)Native integration with Salesforce clouds (managed or custom mappings)Enrichment of Salesforce dashboards and reports with feedback
Pricing
Paid
GetFeedback offers paid plans. Visit their website for current pricing details.
About GetFeedback
By Toolradar Team·
GetFeedback is a customer experience (CX) platform designed to help businesses collect, understand, and act on customer feedback across the entire customer journey. It enables organizations to quickly iterate on digital experiences and improve customer interactions by fusing targeted feedback with existing customer data.
The platform provides tools to launch surveys rapidly using pre-built templates for metrics like NPS, CES, and CSAT. It supports mobile-optimized, branded surveys that can be deployed across various touchpoints including websites, apps, chat, and even offline environments like ATMs and kiosks. A key differentiator is its deep, native integration with Salesforce, allowing users to enrich Salesforce dashboards and reports with feedback and segment data for more targeted actions. GetFeedback aims to help businesses improve customer retention, increase product adoption, win loyalty, and turn churned customers into win-backs by providing actionable insights from customer feedback.
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GetFeedback FAQ
What is the difference between GetFeedback Direct and GetFeedback Digital?
GetFeedback Digital focuses on capturing in-the-moment feedback from digital channels like websites and apps, utilizing features such as passive feedback buttons and in-app micro-surveys. GetFeedback Direct is designed for collecting relational and transactional feedback throughout the customer journey, enabling personalized surveys across multiple channels and aggregating metrics like NPS, CSAT, and CES.
Will GetFeedback Digital continue to be supported after the GetFeedback Direct platform closes?
Yes, GetFeedback Digital will continue to be supported. If it is currently part of your access, you have the option to renew the GetFeedback Digital portion of your subscription beyond December 31, 2026.
What happens to my existing surveys and data if I migrate from GetFeedback to SurveyMonkey Enterprise?
For U.S.-based customers, data migration services are available. For non-U.S. customers, a manual rebuild of top priority surveys is offered. You should contact the Customer Success team at getfeedbackcs@surveymonkey.com to discuss these options.
What are the key benefits of transitioning to SurveyMonkey Enterprise from GetFeedback?
SurveyMonkey Enterprise offers advanced feedback management capabilities, including research-grade survey and analysis tools, a built-in panel for target respondents, over 200 third-party integrations, and HIPAA compliance for healthcare organizations. Its Salesforce integration allows for automated survey triggers, real-time customer follow-up, and CRM enrichment with feedback.
How long does the transition process to SurveyMonkey Enterprise typically take, and what support is provided?
The transition to SurveyMonkey Enterprise typically takes around 90 days and is guided by a dedicated Technical Solutions Manager. The process is tailored to individual needs, potentially including custom training on Salesforce integration, survey recreation, and account setup support, with the Customer Success team remaining involved throughout.
Source: getfeedback.com