GetFeedback
UnclaimedQuickly pivot based on customer feedback to drive more value and build better experiences.
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TL;DR - GetFeedback
- Collects targeted customer feedback across multiple channels.
- Integrates natively with Salesforce for enriched customer data and actions.
- Helps businesses improve customer retention, adoption, and loyalty.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Enables rapid deployment of surveys with templates
- Offers flexible feedback collection across diverse channels, including offline
- Provides deep and native integration with Salesforce for actionable insights
- Supports real-time alerts and automation for quick response to feedback
- Helps improve customer retention, adoption, and loyalty by identifying friction points
Cons
- Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
- Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.
Key Features
Mobile-optimized, fully branded surveysPre-built survey templates (NPS, CES, CSAT, Digital and Purchase Experience)Real-time alerts for feedbackAutomatic push of feedback into existing toolsAdvanced targeting for feedback collection (SMS, mobile-friendly emails)Embedding feedback into restricted/offline environments (ATMs, kiosks)Native integration with Salesforce clouds (managed or custom mappings)Enrichment of Salesforce dashboards and reports with feedback
Pricing
Paid
GetFeedback offers paid plans. Visit their website for current pricing details.
About GetFeedback
By Toolradar Team·
GetFeedback is a customer experience (CX) platform designed to help businesses collect, understand, and act on customer feedback across the entire customer journey. It enables organizations to quickly iterate on digital experiences and improve customer interactions by fusing targeted feedback with existing customer data.
The platform provides tools to launch surveys rapidly using pre-built templates for metrics like NPS, CES, and CSAT. It supports mobile-optimized, branded surveys that can be deployed across various touchpoints including websites, apps, chat, and even offline environments like ATMs and kiosks. A key differentiator is its deep, native integration with Salesforce, allowing users to enrich Salesforce dashboards and reports with feedback and segment data for more targeted actions. GetFeedback aims to help businesses improve customer retention, increase product adoption, win loyalty, and turn churned customers into win-backs by providing actionable insights from customer feedback.
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GetFeedback FAQ
What is GetFeedback?
GetFeedback is a customer experience (CX) platform that helps businesses collect, understand, and act on customer feedback to improve customer interactions and drive business value. It offers tools for creating and deploying surveys, integrating feedback with customer data, and taking targeted actions.
How much does GetFeedback cost?
The pricing for GetFeedback is not disclosed on the provided website content. It is likely a paid enterprise solution, and interested parties would need to contact their sales team for a quote.
Is GetFeedback free?
Based on the provided content, there is no mention of a free tier or free trial for GetFeedback. It appears to be a paid product.
Who is GetFeedback for?
GetFeedback is for businesses and organizations looking to excel at customer experience management (CXM). It's particularly beneficial for companies that want to quickly gather customer feedback, integrate it with their Salesforce data, and use those insights to improve customer retention, product adoption, and overall customer loyalty.
Source: getfeedback.com