Gorgias

Gorgias is an AI-powered conversational platform specifically designed for e-commerce businesses. It combines sales and support functionalities to help brands manage customer interactions across multiple channels, automate responses, and personalize the customer journey. The platform aims to increase sales conversions through tailored recommendations and proactive engagement, while also improving support efficiency by resolving a significant portion of inquiries automatically. Gorgias offers a comprehensive helpdesk solution that centralizes all customer communications (email, live chat, social media, SMS, voice) into a single inbox. It integrates seamlessly with e-commerce platforms like Shopify, allowing agents to manage orders, access real-time product information, and run promotional campaigns without leaving the platform. Key features include AI assistance for tagging, summaries, and translations, robust ticket management, performance reporting, and integrations with over 100 e-commerce tools, enabling businesses to provide personalized and efficient customer experiences. The platform is built to empower e-commerce CX teams to handle high volumes of customer interactions, especially during peak seasons like BFCM. It provides tools for better prioritization, routing, and collaboration, including smart call routing and multi-store control for brands with multiple storefronts. Gorgias's AI Agent can resolve up to 60% of support inquiries and increase conversions by 2.5x, freeing up human agents to focus on more complex issues and strategic customer engagement.