GorillaDesk
UnclaimedAll-in-one field service management software for pest, lawn, and cleaning businesses.
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TL;DR - GorillaDesk
- All-in-one field service management for pest, lawn, and cleaning businesses.
- Automates scheduling, invoicing, routing, and customer communications.
- Includes AI Agents for 24/7 customer interaction and booking automation.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Comprehensive all-in-one solution reduces need for multiple tools.
- AI Agents provide 24/7 customer service and booking capabilities, reducing staffing needs.
- Automates many administrative tasks, saving significant time for businesses.
- Designed specifically for pest, lawn, and cleaning industries with relevant features like chemical tracking.
- Offers free data migration and unlimited training for all users.
Cons
- Pricing is route-based, which might be less flexible for businesses with varying route needs.
- AI Agent conversations are an additional cost per interaction.
- Basic routing is limited to 25 stops per route on the entry-level plan.
Key Features
Scheduling & DispatchingRoute Optimization & GPS Technician TrackingInvoicing & Subscription BillingMobile App for Field OperationsCustomer Portal & Automated CommunicationsCRM (Client Manager)Digital Documents & Electronic SignaturesMaterial & Chemical Tracking
Pricing Plans
Free TrialBasic
$49/mo
- Unlimited Admin Users
- Unlimited Mobile Devices
- Unlimited Support
- Invoices, Estimates Work Orders
- Advanced Invoice Frequencies
- Job & Customer Mapping
- Basic Routing (limited to 25 stops)
- Square & Stripe Integration
- Broadcast Messaging
- Note & Todo List Templates
- Material Tracking & Reporting
- Triggered Automations
- Automated Emails & SMS
- Dashboards & Reporting
Basic
$539/year
- Unlimited Admin Users
- Unlimited Mobile Devices
- Unlimited Support
- Invoices, Estimates Work Orders
- Advanced Invoice Frequencies
- Job & Customer Mapping
- Basic Routing (limited to 25 stops)
- Square & Stripe Integration
- Broadcast Messaging
- Note & Todo List Templates
- Material Tracking & Reporting
- Triggered Automations
- Automated Emails & SMS
- Dashboards & Reporting
Pro
$99/mo
- All Basic Features
- Customer Online Portal
- Online Booking
- Stripe & Square Subscriptions
- Routing with Drive Matrix
- Review Generation
- Document & e-Signatures
- Custom Document Builds
- Device Tracking & Barcoding
- Multi-Dwelling Units
- Production Commission Tracking
- Sales Commission Tracking
- Quickbooks Online Sync
- GPS Device Tracking
- Email Inbox Sync
- Zapier Integration
- Open API Access
- Time Clocking
Pro
$1089/year
- All Basic Features
- Customer Online Portal
- Online Booking
- Stripe & Square Subscriptions
- Routing with Drive Matrix
- Review Generation
- Document & e-Signatures
- Custom Document Builds
- Device Tracking & Barcoding
- Multi-Dwelling Units
- Production Commission Tracking
- Sales Commission Tracking
- Quickbooks Online Sync
- GPS Device Tracking
- Email Inbox Sync
- Zapier Integration
- Open API Access
- Time Clocking
Growth
$149/mo
- All Pro Features
- Map Estimation Tools
- Drive Time Display
- Best Available Time
- Job Magnet
- Dynamic Estimates
About GorillaDesk
By Toolradar Team·
GorillaDesk is a comprehensive field service management software designed to streamline operations for businesses in the pest control, lawn care, and cleaning industries. It offers an integrated suite of tools for scheduling, invoicing, routing, and customer management, aiming to organize operations, empower technicians, and enhance customer satisfaction.
The platform helps businesses manage their entire workflow from marketing and sales, including quotes and subscription billing, to office management with CRM capabilities and automated tasks. For field operations, it provides mobile apps, digital documents, e-signatures, and specialized tracking for devices and chemicals. GorillaDesk also focuses on customer experience through automated communications like appointment confirmations, reminders, and a customer portal, alongside tools for collecting online reviews.
Additionally, GorillaDesk offers AI Agents that work 24/7 to handle customer interactions across SMS, web chat, phone, and client portals. These AI Agents can manage unlimited simultaneous conversations, book jobs, and are fully customizable to align with specific business needs, helping to reduce staffing requirements and accelerate the sales process.
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GorillaDesk FAQ
How does GorillaDesk's AI Agent functionality differ across various communication channels like SMS, web chat, and VOIP phone?
GorillaDesk AI Agents are designed to handle unlimited simultaneous interactions across SMS, web chat, VOIP phone, and client portals. They use machine learning and custom content to understand inquiries, provide accurate responses, and can perform actions like capturing lead information or scheduling bookings, ensuring consistent 24/7 service regardless of the channel.
Can GorillaDesk track specific materials or chemicals used during a service, and how does this integrate with reporting?
Yes, GorillaDesk includes Material Tracking & Reporting specifically designed for accurate chemical use records. This feature allows businesses to maintain compliance and generate reports based on the materials and chemicals applied during field operations.
What is the distinction between 'Basic Routing' and 'Routing with Drive Matrix' in GorillaDesk's plans?
Basic Routing, available in the Basic plan, optimizes job order for up to 25 stops. Routing with Drive Matrix, included in the Pro plan, offers advanced optimization by utilizing real-time street routing and drive times to maximize route efficiency, accommodating more complex and dynamic scheduling needs.
How does GorillaDesk facilitate the collection of customer reviews and integrate with online review sites?
The Pro plan includes a Review Generation feature that allows businesses to request customer reviews. It can send customers to top review sites to share their feedback, helping to build online reputation and attract new clients.
Beyond standard invoicing, how does GorillaDesk support subscription billing for recurring services?
GorillaDesk offers advanced invoice frequencies to customize billing cycles and, with the Pro plan, integrates with Stripe & Square Subscriptions. This enables completely automated subscription billing, streamlining recurring payment collection for services like ongoing pest control or lawn maintenance.
Is it possible to manage multiple business locations or branches from a single GorillaDesk account?
Yes, GorillaDesk supports Multi-branch Management, allowing businesses to manage multiple company locations through one unified interface. This centralizes operations and oversight for growing service businesses.
Source: gorilladesk.com