Is Halo ITSM worth the price?
Halo ITSM's pricing is fair for the comprehensive feature set, especially for organizations needing a full ITIL-aligned solution.
The Named Agent plan at $49/month is competitive, while the Concurrent Agent at $98/month offers flexibility for shift-based teams. It's best suited for medium to large enterprises prioritizing ITIL compliance and advanced ITSM capabilities.
Pricing
Halo ITSM offers paid plans. Visit their website for current pricing details.
Hidden Costs & Gotchas
Volume discounts only for 250+ agents.
Annual billing required for listed prices.
No free tier or trial mentioned.
Potential for implementation/setup costs.
Which Plan Do You Need?
ITIL-compliant enterprises
Organizations with shift-based teams
Companies needing comprehensive ITSM
How Halo ITSM Compares to Competitors
Compared to Freshservice, which starts around $19/agent/month for basic ITIL, Halo ITSM's $49/month Named Agent is more expensive but includes a full suite of advanced features like CMDB and AI. ServiceNow, a premium competitor, often starts at significantly higher per-user costs, making Halo ITSM a more budget-friendly option for similar capabilities.
Halo ITSM Pricing FAQ
How much does Halo ITSM cost?
Halo ITSM uses custom pricing. Contact Halo ITSM directly for a quote based on your team size and requirements.
Does Halo ITSM have a free plan?
Halo ITSM does not offer a permanent free plan. Paid plans are required from day one.
Is there a cheaper alternative to Halo ITSM?
Yes. Popular alternatives to Halo ITSM include Freshdesk, Kayako, PagerDuty, Jira. Free alternatives include Freshdesk, PagerDuty, Jira. Compare them side-by-side on Toolradar.
Cheaper alternatives to Halo ITSM
4 of 5 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
