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TL;DR - Jam
- Captures comprehensive bug reports with one click, including technical logs.
- Automates reproduction steps and provides instant replay of user actions.
- Integrates with popular development and project management tools.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Significantly reduces time spent on bug reproduction and reporting.
- Empowers non-technical team members to submit detailed bug reports.
- Eliminates miscommunication between QA and development teams.
- Provides all necessary technical context automatically, saving developer time.
- Seamless integration with existing team workflows and tools.
Cons
- Free plan has limitations on Jams per month and recording time.
- Some advanced features like SAML/SSO are only available on the Enterprise plan.
Preview
Key Features
One-click bug reportingAutomatic capture of device and browser informationAutomatic capture of console logsAutomatic capture of network logsAutomatic capture of reproduction stepsBackend tracingInstant replay of user actionsAnnotation tools (markup, blur, edit)
Pricing Plans
Free TrialStarter
Free
- Basic features
- 30 Jams / month
- Standard recording time (5 minutes)
- Jam for iOS
- 30 Jams with logs / month
- Unlimited folders
- Annotation tools
- Instant Replay
- Video annotations
- Video blurring
- Autofill title and repro steps with AI (200 generations / month)
- 30 Recording link Jams / month
- 30 Intercom Jams / month
- Metadata
- Console & Network logs
- Device metadata
- User actions
- Custom metadata
- Slack integration
- Issue Trackers integration
- Unlimited viewers
Team
$14 per creator/month
- Everything in Starter
- Unlimited Jams
- Intercom integration
- Longer recording time (15 minutes)
- iOS SDK to capture logs
- Backend logging integration
- Access controls
- Unlimited Jams with logs
- Autofill title and repro steps with AI (200 generations / month)
- 150 Recording link Jams / month
- 150 Intercom Jams / month
- Backend Logging integration
- 15 creators
- Private Jams
- Private folders
- Team access controls
Enterprise
Custom
- Everything in Team
- Unlimited Intercom Jams
- Auto-blur incoming Customer Support Jams
- SAML / SSO
- Automated data deletion
- Audit logs
- Priority support
- Unlimited Jams with logs
- Autofill title and repro steps with AI (Unlimited generations)
- Unlimited Recording link Jams
- Unlimited Intercom Jams
- Unlimited creators
- SAML SSO
- Workspace analytics
- Custom data retention policy
- Audit logs
- Priority support
What is Jam?
Jam is a browser extension designed to streamline the bug reporting process for product teams. It allows anyone, regardless of technical expertise, to capture and report bugs with a single click, automatically collecting all the necessary technical information developers need for debugging.
The tool captures device and browser details, console logs, network logs, and even backend tracing, eliminating the need for manual reproduction steps. It also features instant replay to capture what just happened, and annotation tools to mark up and share issues. Jam integrates seamlessly with popular project management and communication tools like Jira, Slack, GitHub, and Sentry, making it an invaluable asset for QA engineers, product managers, and developers looking to reduce miscommunication and accelerate bug resolution.
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Jam FAQ
What is Jam?
Jam is a browser extension that simplifies bug reporting by automatically capturing all technical information (device, browser, console logs, network logs, repro steps, backend tracing) needed by developers, with a single click. It aims to make bug reporting easy for everyone and reduce debugging time.
How much does Jam cost?
Jam offers a freemium model. The Starter plan is free with basic features, 30 Jams/month, and 5 minutes recording time. The Team plan costs $14 per creator/month (up to 15 creators) and includes unlimited Jams, longer recording time (15 minutes), and additional features. An Enterprise plan with custom pricing is available for larger organizations requiring advanced features like SAML/SSO and audit logs.
Is Jam free?
Yes, Jam offers a free 'Starter' plan which includes basic features, 30 Jams per month, and standard recording time of 5 minutes. Paid plans are available for more extensive usage and advanced features.
Who is Jam for?
Jam is built for everyone involved in product development, including QA engineers, product managers, developers, and customer support teams. It's designed to help anyone on a team report bugs efficiently, regardless of their technical background, and is loved by developers for the comprehensive information it provides.
Source: jam.dev