Knowmax
UnclaimedAI-powered knowledge management platform for mistake-proof customer service across all touchpoints.
Visit WebsiteTL;DR - Knowmax
- Centralizes knowledge into a single source of truth for CX teams.
- Transforms SOPs into interactive, AI-guided decision trees and visual guides.
- Improves customer satisfaction, reduces AHT, and enhances self-service capabilities.
Pricing: Paid only
Best for: Enterprises & pros
Pricing
Paid
Knowmax offers paid plans. Visit their website for current pricing details.
About Knowmax
Knowmax is an AI-guided knowledge management platform designed to empower customer experience (CX) teams. It centralizes knowledge into a single source of truth, making it accessible instantly and effortlessly through a Google-like search engine. The platform transforms complex Standard Operating Procedures (SOPs) into interactive, no-code Cognitive Decision Trees, which can be integrated with CRMs to deliver faster and personalized resolutions at scale. It also enables the creation of visual how-to guides, minimizing repetitive explanations and enhancing self-service options.
The platform is built to improve various aspects of customer service, including reducing average handle time (AHT), increasing customer satisfaction (C-SAT), boosting self-service rates, and shortening employee onboarding time. It caters to a wide range of industries such as Telecom, Banking, BPO, Insurance, Retail, Healthcare, and Travel, providing tailored solutions like guided agent flows, visual guides for troubleshooting, and compliance adherence. Knowmax also offers a Chrome extension for agents to manage multiple concurrent chats efficiently, tracking customer information directly from the CRM.
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Knowmax FAQ
Knowmax is an AI-guided knowledge management platform that helps customer experience (CX) teams deliver consistent, mistake-proof service by centralizing knowledge, providing AI-powered decision trees, and creating visual guides for agents and customers.
Specific pricing information is not provided on the website. Users are encouraged to connect with the sales team for details.
No, Knowmax is a paid solution. There is no mention of a free tier or trial on the provided website content.
Knowmax is for customer experience (CX) teams, contact centers, and businesses across various industries including Telecom, Banking, BPO, Insurance, Retail, Media & ISP, Healthcare, Travel, Automobiles, and Utilities, who aim to improve service delivery, reduce operational costs, and enhance customer satisfaction.