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Olo

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The restaurant technology platform enabling hospitality at scale through digital ordering and guest engagement.

Online OrderingLoyalty Programs
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TL;DR - Olo

  • Unifies online ordering, payments, and delivery for restaurants.
  • Drives revenue and efficiency through integrated digital solutions.
  • Personalizes guest experiences using real-time data and marketing tools.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms

Pros & Cons

Pros

  • Unifies multiple restaurant operations into a single platform.
  • Increases digital order sales and throughput.
  • Reduces operational complexity and costs across channels.
  • Enhances guest experience through personalization and faster service.
  • Provides insights for better decision-making and fraud protection.

Cons

  • Specific pricing details are not publicly available.
  • Requires integration with existing restaurant systems.
  • May have a learning curve for staff to adopt all features.

Ratings Across the Web

4.6(21 reviews)
G218 reviews
4.4/5
Capterra3 reviews
5/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Online Ordering (website, app, kiosk)Integrated Catering ManagementRestaurant-Specific Payment Processing (online and in-store)Direct Delivery ManagementThird-Party Marketplace Delivery ManagementGuest Data PlatformPersonalized Marketing AutomationFraud Protection for Payments

Pricing

Paid

Olo offers paid plans. Visit their website for current pricing details.

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What is Olo?

Editorial review
Olo provides a comprehensive restaurant technology platform designed to manage the entire guest journey, from online ordering and payments to delivery, catering, loyalty, and marketing. It is specifically built for restaurant brands looking to drive revenue, reduce operational complexity, and personalize customer interactions across all channels. The platform helps restaurants increase digital orders by offering direct ordering options via websites, apps, and kiosks, while also optimizing profitability through integrated catering solutions and secure payment processing. Olo also streamlines delivery management for both direct and third-party services and leverages guest data to power personalized marketing campaigns, fostering repeat business and loyalty. It serves as a unified solution for restaurant brands to scale operations efficiently and enhance the guest experience.
how we evaluateSourceolo.com ↗

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Olo FAQ

How does Olo help restaurants increase digital orders?

Olo enables guests to order directly from a restaurant's website, app, or kiosk, providing a seamless and convenient experience. This direct ordering capability allows restaurants to retain more margin on each ticket and deliver faster, more personalized service.

What are the benefits of using Olo for catering management?

Olo's catering solution simplifies large catering orders with built-in controls, flexible menu options, and seamless workflows. This allows restaurants to capture high-value catering orders efficiently without adding extra workload for their teams.

How does Olo's payment platform benefit restaurants?

Olo Pay processes both online and in-store payments through a secure platform, offering guests a fast and frictionless checkout experience. For restaurants, it provides better insights into transactions and stronger protection against fraud, while potentially reducing chargeback costs.

Can Olo manage both direct and third-party delivery services?

Yes, Olo allows restaurants to manage both direct delivery and third-party marketplace delivery services within a single workflow. This reduces complexity, eliminates the need for multiple tablets, helps control delivery costs, and maintains brand consistency at every guest touchpoint.

How does Olo utilize guest data for marketing?

Olo's Guest Data Platform collects and analyzes guest information to enable personalized marketing. This allows restaurants to deliver tailored communications, automate campaigns, and build lasting customer loyalty with measurable return on investment.

Source: olo.com