Plain
UnclaimedAI-powered support platform for B2B teams to orchestrate customer conversations across all channels.
Visit WebsiteTL;DR - Plain
- Unifies B2B customer support across multiple channels into a single platform.
- Leverages AI (Ari, Sidekick, Lookup) to automate tasks, assist agents, and provide technical answers.
- Provides insights from support data to drive product improvements and improve team efficiency.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialFoundation
$35/month
- 1 seat + $35/additional
- Slack, email, in-app channels
- Ari AI agent included
- Linear, Jira integrations
- Customer cards
- AI workflows
- Get help via email + chat
Horizon
$269/month
- 3 seats + $89/additional
- All Foundation features +
- Microsoft Teams and Discord channels
- SLAs and Business hours
- Escalation paths
- Help Center, Knowledge Base
- CRM integrations
- Reporting themes
- AI suggested responses
- Priority support via Slack
Frontier
Custom
- Custom seats
- All Horizon features +
- Custom AI + bring your own agent
- Sidekick AI assistant
- Lookup with Cursor
- Custom workspaces
- Custom contracting
- Advanced security
- SSO and SCIM
- Dedicated CSM + white glove onboarding
About Plain
Plain is an AI-powered support platform designed for B2B teams to manage customer interactions across various channels like Slack, Microsoft Teams, email, Discord, and in-app chat. It aims to consolidate scattered customer conversations into a unified workspace, enabling faster and more efficient support.
The platform offers an AI suite including 'Ari' for automating routine customer engagements, 'Sidekick' for assisting human agents with context-aware drafting and knowledge retrieval, and 'Lookup' for technical teams to get code-accurate answers directly from their codebase. Plain also provides tools for generating insights from support data to influence product roadmaps, manage SLAs, automate workflows, and build self-serve help centers. Its API-first approach allows for extensive customization and integration with existing internal systems and BI tools, making it suitable for fast-growing and demanding support teams.
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Plain FAQ
Plain is an AI-powered support platform designed for B2B teams to centralize and manage customer conversations across various channels like Slack, Microsoft Teams, email, and in-app chat. It uses AI to automate routine tasks, assist human agents, and provide insights to improve support efficiency and product development.
Plain offers three pricing tiers: Foundation at $35/month (1 seat + $35/additional), Horizon at $269/month (3 seats + $89/additional), and Frontier with custom pricing. All plans are billed yearly and include a 14-day free trial. Additional AI resolutions for Ari cost $100 per 100 resolutions.
Plain is not free. It offers a 14-day free trial for its paid plans, but there is no permanent free tier available.
Plain is specifically designed for B2B support teams, particularly those in fast-moving companies that need to manage customer interactions across multiple channels and leverage AI to scale their support operations without proportionally increasing their team size.