How does Superwise ensure compliance with regulations like SOC 2, HIPAA, and GDPR for its /chat product?
Superwise /chat is designed with built-in controls aligned to SOC 2, HIPAA, and GDPR requirements. It provides real-time protection features such as PII detection, toxicity filtering, and jailbreak prevention, alongside complete audit trails for every conversation, making it suitable for regulated industries like healthcare and financial services.
What is the difference between the 'Business Assistant' and 'Customizable Agents' within Superwise /chat pricing tiers?
The Business Assistant is a Superwise-managed, production-ready AI assistant included in every tier that does not count towards your Customizable Agents limit. Customizable Agents are user-defined AI agents; in the Starter tier, they are for development/experimental use, while in Professional+ tiers, both Business Assistant and Customizable Agents are production-ready.
Can Superwise integrate with our existing large language model (LLM) providers and other enterprise tools?
Yes, Superwise is designed for extensive integration. The platform connects to over 50 LLM providers, various vector databases, and other enterprise tools, allowing for consistent governance across all models and systems you utilize.
What deployment options are available for the Superwise Enterprise tier, beyond standard SaaS?
For Enterprise clients, Superwise offers flexible deployment options including SaaS, Isolated SaaS, and Private SaaS. This allows organizations to choose the deployment model that best fits their security, compliance, and infrastructure requirements.
How does Superwise's runtime protection prevent harmful AI outputs before they reach users?
Superwise implements real-time guardrails that evaluate policies in under 10ms. This runtime protection actively monitors and intercepts potentially harmful outputs, such as those containing PII, toxic content, or jailbreak attempts, stopping them before they are delivered to the end-user.
What is the 'swToken Limit' mentioned in the /chat pricing, and how does it relate to AI usage?
The 'swToken Limit' refers to the maximum number of tokens available for AI interactions within a given tier of Superwise /chat. Tokens are the basic units of text processed by large language models, and this limit helps manage the scale and complexity of conversations and tasks that Customizable Agents can handle.