How does TicketLeap handle payments for events, and when can organizers expect to receive their funds?
TicketLeap processes payments securely through Stripe. Organizers receive their funds directly to their bank account 4-7 business days after the event concludes. This post-event payout schedule is in place to ensure all transactions are authenticated, secure, and to protect organizers against fraud and chargebacks.
Can organizers customize the appearance of their event pages to match their brand identity?
Yes, event organizers can extensively customize their event pages. This includes modifying images, background and accent colors, call-to-action buttons, and the display of event dates and times. They can also embed videos and photos, use rich text formatting for descriptions, and add their logo and header image to organization listings.
What options are available for selling tickets at the door or for events with specific entry times?
TicketLeap offers a free mobile app for iOS and Android that allows for easy onsite ticket sales and attendee check-ins via QR code scanning or name lookup. For onsite sales, TicketLeap waives its usual per-ticket fees, only charging for credit card processing. Additionally, the platform supports timed entry ticketing, enabling organizers to set specific time slots to manage crowd flow and capacity.
How does TicketLeap's fee structure work for tickets priced at $5 or less, and for free events?
For tickets priced at $5 or below, TicketLeap offers a reduced flat fee of $0.49 per ticket, plus credit card processing fees. For free events, the platform is always 100% free to use, with no fees charged to either the organizer or the attendee.
Is it possible for attendees to exchange their tickets for a different date or event if their plans change?
Yes, TicketLeap provides a ticket exchange feature. If an attendee's plans change, organizers can easily switch their ticket to a different day or even a different event hosted by their organization, offering flexibility without requiring a refund and repurchase.
Beyond ticket sales, what tools does TicketLeap offer to help organizers understand their audience and manage event logistics?
TicketLeap offers dynamic reporting to track sales and attendee data. It also includes a checkout questionnaire feature, allowing organizers to collect vital details from ticket buyers such as how they discovered the event, shirt sizes, or to require agreement to waivers, aiding in audience understanding and logistical planning.