UseResponse
UnclaimedComplete customer service suite for multi-channel support, feedback, and knowledge management.
Visit WebsiteTL;DR - UseResponse
- All-in-one customer service suite with help desk, live chat, knowledge base, and feedback tools.
- Offers multi-channel support, AI-powered assistance, and advanced analytics for optimized workflows.
- Available as a cloud-based or self-hosted solution with extensive customization options.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialCloud Support Suite
$49 per agent / month
- All 3 of Solutions Included
- Feedback System
- Help Desk + Live Chat
- Knowledge Base Software
On Premise Support Solution
$120 per agent / month
- Installed on Your Server
- 100% Open Code
- Hassle Free Updates
About UseResponse
UseResponse is a comprehensive customer service suite designed to streamline support operations, improve customer experience, and reduce support time. It offers an all-in-one package of tools including Help Desk Software, Feedback Software, Knowledge Base Software, and Live Chat with Messengers. The platform is built to be scalable and highly customizable, catering to the diverse needs of support teams in businesses of all sizes.
The suite enables multi-channel support across email, social media, live chat, community forums, and various messengers. It leverages AI for faster and smarter support, and includes advanced analytics for reporting. UseResponse also provides robust automation capabilities through triggers, allowing for optimized workflows, assignment automation, and notification management. It's available as a flexible cloud-based solution or a self-hosted/on-premise option for businesses prioritizing data sovereignty and customization.
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UseResponse FAQ
UseResponse is a complete customer service suite that provides tools for help desk, feedback management, knowledge base, and live chat with messengers. It helps businesses manage customer interactions, streamline support, and improve customer experience across multiple channels.
UseResponse offers a Cloud Support Suite starting at $49 per agent/month (billed monthly, with a 20% discount for annual billing). The On-Premise Support Solution starts at $120 per agent/month (billed annually only), with a minimum of 5 agents.
No, UseResponse is not free. It offers a 14-day free trial for all its solutions, but a paid subscription is required after the trial period.
UseResponse is designed for businesses of all sizes looking for a scalable and customizable customer support solution. It's suitable for support teams aiming to reduce support time, improve customer satisfaction, and manage multi-channel customer interactions efficiently.