How does VitusVet enable two-way text and picture messaging without changing our practice's phone number?
VitusVet Connect activates two-way text and picture messaging directly on your practice's existing landline number. This means clients can text your familiar number, and your staff can manage these communications from the VitusVet Dashboard on desktop or the VitusVet Connect mobile app, with all interactions securely stored in your PIMS.
What specific benefits does the branded client mobile app offer to pet owners and our practice?
The fully branded client mobile app provides pet owners with instant, round-the-clock access to their pet's routine records and upcoming due dates. They can also easily submit appointment and refill requests, and receive personalized reminders directly on their phones, which increases convenience for clients and improves compliance for the practice.
Can VitusVet help reduce the cost of traditional postcard reminders, and how?
Yes, VitusVet's smart reminder system helps reduce postcard reminder costs by up to 50%. It achieves this by transitioning tech-savvy clients to digital communication channels like smart text, email, and in-app push notifications, thereby minimizing the need for physical mailers.
What kind of support and training does VitusVet provide during and after the integration process?
VitusVet offers free onboarding and a fast, easy setup process. They provide unlimited live and video training for your staff, both initially and for new hires or refreshers. Additionally, they offer free support to all users to ensure a smooth implementation and ongoing operation.
How does VitusVet ensure that all client communications, especially text messages, are securely stored and accessible?
All communications conducted through VitusVet, including text and picture messages, are securely stored and integrated directly into your existing Practice Information Management System (PIMS). This ensures a comprehensive record of client interactions is maintained within your primary practice software.