10 Best Customer Data Platform Tools in 2026

Gainsight is the leading customer success platform for enterprise companies. Unify customer data from every touchpoint into comprehensive health scores. Automate success plans and customer journeys. Features include product experience management, community, and education platforms. Advanced analytics and AI predict churn before it happens. The platform that pioneered customer success, trusted by the world's largest companies.

Twilio Segment is a customer data platform (CDP) that collects first-party data from every touchpoint and activates it across 750+ destinations for unified customer profiles and personalized experiences.

RudderStack is an open-source customer data platform for collecting, routing, and activating customer data. SDKs for web, mobile, and server capture events. Warehouse-first architecture stores data in your own infrastructure. Transformations let you modify data in-flight with JavaScript. 200+ integrations for analytics, marketing, and product tools. The open-source alternative to Segment with no data sampling or vendor lock-in.

Hightouch is a data and AI platform designed specifically for marketing and personalization. It enables marketers to leverage all their customer data directly from their existing data warehouse to gain insights, run real-time campaigns, and build AI agents. The platform acts as a Composable CDP, offering flexibility, security, and quick deployment by integrating with a company's existing data infrastructure rather than requiring data duplication. Key features include Hightouch Agents, which are AI tools that understand a brand and help marketers accelerate workflows, answer questions, and uncover opportunities. It also provides an AI Decisioning platform for 1:1 lifecycle marketing, allowing for optimized customer experiences across channels at scale. Marketers can build any audience using a no-code audience builder, plan customer journeys, personalize content in real-time, and uncover insights directly from their data warehouse. Hightouch also offers Adaptive Identity Resolution to unify customer data into rich 360 profiles, supporting both deterministic and probabilistic matching for various use cases.

Census is a reverse ETL platform that syncs data from your warehouse to SaaS tools. Send customer data from Snowflake, BigQuery, or Redshift directly to Salesforce, HubSpot, and 150+ destinations. No engineering required - business teams define syncs visually. Real-time and scheduled syncs keep tools in sync with your source of truth. Turn your data warehouse into the customer data platform you already have.

Velaris is an AI-native customer success platform designed to help post-sales teams gain complete visibility over their customers and processes, predict churn and expansion, and orchestrate personalized customer journeys. It consolidates scattered customer information, communications, activities, and deals into a single view, eliminating the need to switch between multiple systems. The platform leverages AI to provide predictive intelligence, including AI-enriched health scores, conversation intelligence, and sentiment analysis, to alert teams to risks and opportunities in real-time. It also offers holistic analysis through customizable dashboards and trend analysis, enabling data-driven decisions and proving impact without manual data hunting. Velaris is built for customer success leaders, managers, and teams looking to multiply their impact by augmenting their efforts with intelligent systems, allowing them to focus on strategy, relationships, and results.

Custify is a customer success software designed to help SaaS businesses ensure product adoption, reduce churn, and identify upsell opportunities. It centralizes all customer data from various systems, providing a 360-degree view of each client's health, engagement, and interactions. The platform automates low-touch customer success workflows, generates actionable tasks, and offers predictive insights through custom dashboards and health scores. The tool is built for customer success teams to streamline their operations, allowing them to focus more on client engagement rather than data gathering. It integrates with existing tech stacks like CRMs, revenue apps (Chargebee, Stripe, Recurly), and support tools (Intercom, Helpscout, Zendesk) without requiring engineering support. Custify aims to improve customer satisfaction throughout the lifecycle, from onboarding to renewals, and helps turn successful customers into advocates.

WebEngage is a comprehensive customer engagement and retention platform designed to help businesses unify customer data, personalize interactions, and automate marketing campaigns at scale. It provides a 'Retention OS' that consolidates customer data from various sources, eliminating silos and creating a unified customer view. This unified data then fuels dynamic micro-segmentation, allowing businesses to target specific customer groups based on their behavior and business goals. The platform offers robust product and revenue analytics, enabling users to decode customer behavioral and product usage patterns through tools like cohort funnels, path analysis, and real-time event analytics. It supports omnichannel campaign management and orchestration, allowing for the creation of workflows and contextual campaigns across various channels. WebEngage is ideal for e-commerce, EdTech, BFSI, D2C, gaming, and travel & hospitality sectors looking to optimize their customer journeys, increase conversions, and boost retention through hyper-personalized experiences across web and app interfaces.

Woopra is a customer journey and product analytics software tool designed to help businesses understand and optimize the entire customer experience. It unifies data from various touchpoints across product, marketing, sales, and support, allowing users to track every action their customers take in real-time. The platform provides advanced analytics reports for customer journeys, trends, retention, and segmentation, enabling teams to answer complex business questions and make data-driven decisions. Woopra is built for product, marketing, sales, and support teams who need to gain deep insights into user behavior. It offers features like individual-level analysis with People Profiles, real-time action triggers for personalized interactions, and over 50 one-click integrations to centralize customer data. By providing a comprehensive view of the customer journey, Woopra aims to help businesses increase acquisition, drive engagement, and improve retention without requiring extensive coding knowledge.

Pushwoosh is a comprehensive customer engagement platform that enables businesses to create, manage, and optimize omnichannel messaging campaigns. It unifies customer data, allowing for precise segmentation based on real-time behavior, historical data, and RFM criteria. The platform supports personalized messaging across various channels including push notifications, in-app messages, email, SMS, and WhatsApp, helping businesses drive user acquisition, retention, and monetization. The platform includes a Customer Journey Builder with a no-code drag-and-drop interface, allowing marketers to design and automate complex customer workflows. It provides robust analytics to track campaign performance, user behavior, and conversion funnels, enabling continuous optimization through A/B/n testing. Pushwoosh is designed for marketing teams looking to enhance customer lifetime value, reduce churn, and maximize ARPU through data-driven engagement strategies.