Canny vs Hubspot Service: Which Should You Choose in 2026?
Choosing between Canny and Hubspot Service comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Canny
Capture product feedback
Best for you if:
- • You want the higher-rated option (8.2/10 vs 7.9/10)
- • You need customer feedback features specifically
- • Collect and prioritize customer feedback
- • Public voting boards and roadmaps
Hubspot Service
Customer service by HubSpot
Best for you if:
- • You need help desk features specifically
- • HubSpot Service Hub is a customer service platform integrated with the HubSpot CRM
- • It provides ticketing, knowledge base, and customer feedback tools
| At a Glance |  Canny |  Hubspot Service |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Customer Feedback | Help Desk |
Rating | 82/100 | 79/100 |
| Feature | Canny | Hubspot Service |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 82 | 79 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer FeedbackRoadmapping | Help DeskCRM |
Understanding the Differences
Both Canny and Hubspot Service solve similar problems, but they approach them differently.Canny positions itself as "capture product feedback" while Hubspot Servicefocuses on "customer service by hubspot". These differences matter depending on what you're trying to accomplish.
When to Choose Canny
Canny makes sense if you're looking for a budget-friendly option with a free tier solution. With a score of 82/100, it's our top pick in this comparison.
When to Choose Hubspot Service
Hubspot Service is worth considering if you need a flexible option with both free and paid tiers tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, Canny lets you get started without pulling out your credit card.
We'd pick: Canny
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Canny handles scale better in our testing.
We'd pick: Canny
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Both have enterprise tiers—compare their security features.
We'd pick: Canny
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with Canny, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Canny higher (82/100). But the community has upvoted Hubspot Service more (0 votes). Pick your source of truth.
Key Takeaways
What Canny Does Better
- Higher overall score (82/100)
- Our recommendation for most use cases
Consider Hubspot Service If
- You want to start free and scale later
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Canny (82/100). But the honest answer is that "better" depends on your situation. Canny scores higher in our analysis, but Hubspot Service might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Canny or Hubspot Service better?
Based on our analysis, Canny scores higher with 82/100. Canny isfreemium while Hubspot Service is freemium. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Canny to Hubspot Service easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Canny and Hubspot Service offer free trials?
Most software in this category offers free trials or free tiers. Canny is freemium with a free tier.Hubspot Service is freemium with a free tier. Visit their websites for current trial offers.