Cayzu vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Cayzu and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Cayzu leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Cayzu
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Best for you if:
- • You want a free tier before you commit
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Cayzu | Gorgias |
|---|---|---|
Starts at | Free plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.2/5 G2 4.2 11 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | Yes | No |
Watch out for | n/a | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Cayzu or Gorgias?
Choose Cayzu if
- You want a free tier before you commit
- You want consolidates multiple support channels into one platform
- You want offers a free plan for basic needs
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Cayzu
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Strengths
- Pro: Consolidates multiple support channels into one platform
- Pro: Offers a free plan for basic needs
- Pro: Aims to simplify customer support workflows
- Pro: Provides self-service capabilities to reduce support load
Weaknesses
- Con: May lack advanced features found in enterprise-level solutions
- Con: User interface could be more modern for some users
- Con: Scalability for very large teams might be a consideration
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Cayzu vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Cayzu | No plan prices on file | cayzu.com |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Cayzu pricing and Gorgias pricing.
Key Takeaways
Cayzu
- Has a free plan
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
What the data shows
On the data below, Cayzu leads on a free plan. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.2/5 from 11 reviews for Cayzu, 4.6/5 from 716 reviews for Gorgias; we compare ratings only above 20 reviews on both sides).
- Gorgias starts at $40/mo, billed monthly; Cayzu has no public paid plan price on file.
- Only Cayzu has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Cayzu and Gorgias compare in 2026?
On the data below, Cayzu leads on a free plan. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.2/5 from 11 reviews for Cayzu, 4.6/5 from 716 reviews for Gorgias; we compare ratings only above 20 reviews on both sides). Gorgias starts at $40/mo, billed monthly; Cayzu has no public paid plan price on file. Only Cayzu has a free plan.
What are Cayzu and Gorgias used for?
Cayzu: Streamline customer support with an integrated help desk, live chat, and knowledge base solution. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Cayzu cost vs Gorgias?
Cayzu has no public paid-plan price on file. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Cayzu and Gorgias?
Cayzu's main strength: consolidates multiple support channels into one platform. Gorgias's main strength: best for e-commerce support.