Chatwoot vs Gleap: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and Gleap side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want open source
Gleap
AI-powered customer support OS that turns feedback into product intelligence.
Best for you if:
- • You want significantly reduces customer wait times and resolves up to 80% of requests automatically with AI
| At a Glance | Chatwoot | Gleap |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | Free plan, paid from $149/mo flat, billed monthly Team plan |
Category | Customer Support Communication | Customer Support Customer Feedback |
Rating | 4.5/5 G2 4.5 16 reviews | n/a |
Free plan | Yes | Yes |
Watch out for | n/a | Kai Support bills $0.29 per resolution on Team and Pro, on top of the plan. |
Choose Chatwoot or Gleap?
Choose Chatwoot if
- You want open source
- You want self-hostable
Choose Gleap if
- You want significantly reduces customer wait times and resolves up to 80% of requests automatically with AI
- You want provides a unified platform for support, onboarding, and product feedback, streamlining workflows
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Gleap
AI-powered customer support OS that turns feedback into product intelligence.
Gleap now has a Free plan (1 seat, 1 project, 50 Kai Support conversations a month).
Watch out
Kai Support bills $0.29 per resolution on Team and Pro, on top of the plan.
Strengths
- Pro: Significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.
- Pro: Provides a unified platform for support, onboarding, and product feedback, streamlining workflows.
- Pro: Offers advanced AI capabilities including custom tools and tasks via API for app settings, order details, etc.
- Pro: Cost-effective compared to alternatives like Intercom, especially for teams scaling support.
- Pro: Seamless handover from AI to human agents for complex cases.
Weaknesses
- Con: AI costs are additional and vary based on usage and LLM choice.
- Con: Requires integration with existing knowledge bases and data sources for optimal AI performance.
- Con: Kai Support resolutions cost $0.29 each on Team and Pro, on top of the plan price.
Key features
Plans and prices: Chatwoot vs Gleap
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| Gleap |
| gleap.ai/pricing read Oct 19, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and Gleap pricing.
Key Takeaways
Chatwoot
- Choose if you want open source customer engagement
Gleap
- Choose if you want AI-powered customer support OS that turns feedback into product intelligence
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Chatwoot has a published user rating (4.5/5 from 16 reviews); Gleap has none we can show.
- Entry prices are not ranked, they are charged on different bases: Chatwoot $19/agent/mo, billed monthly; Gleap $149/mo flat, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and Gleap compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Chatwoot has a published user rating (4.5/5 from 16 reviews); Gleap has none we can show. Entry prices are not ranked, they are charged on different bases: Chatwoot $19/agent/mo, billed monthly; Gleap $149/mo flat, billed monthly. Both have a free plan.
What are Chatwoot and Gleap used for?
Chatwoot: Open source customer engagement. Gleap: AI-powered customer support OS that turns feedback into product intelligence.
What does Chatwoot cost vs Gleap?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Gleap's cheapest paid plan is Team at $149/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and Gleap?
Chatwoot's main strength: open source. Gleap's main strength: significantly reduces customer wait times and resolves up to 80% of requests automatically with AI.