Chatwoot vs Heymarket: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and Heymarket side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
Heymarket
Centralize and streamline all your business text and email communications in one shared inbox.
Best for you if:
- • You want a tool that centralizes all communication channels into one platform, improving visibility and efficiency
| At a Glance | Chatwoot | Heymarket |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | From $49/user/mo, billed monthly Standard plan |
Category | Customer Support Communication | Customer Support Communication |
Rating | 4.5/5 G2 4.5 16 reviews | 4.6/5 G2 4.6 · Capterra 4.5 488 reviews |
Free plan | Yes | No |
Watch out for | n/a | Salesforce integration is an add-on |
Choose Chatwoot or Heymarket?
Choose Chatwoot if
- You want a free tier before you commit
- Budget matters ($19/agent/mo, billed monthly vs $49/user/mo, billed monthly)
Choose Heymarket if
- You want a tool that centralizes all communication channels into one platform, improving visibility and efficiency
- You want a tool that offers powerful automation capabilities for various business functions (sales, marketing, support, HR)
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Heymarket
Centralize and streamline all your business text and email communications in one shared inbox.
Heymarket's pricing is on the higher side for shared inbox solutions, especially at $49/user/month for the Standard tier which offers basic features.
Watch out
Salesforce integration is an add-on
Strengths
- Pro: Centralizes all communication channels into one platform, improving visibility and efficiency.
- Pro: Offers powerful automation capabilities for various business functions (sales, marketing, support, HR).
- Pro: Includes AI features like translation and suggested replies to enhance communication quality and speed.
- Pro: Provides robust security and compliance features (SOC 2 Type 2, TCPA, HIPAA).
- Pro: Seamlessly integrates with popular CRMs and offers a flexible API for custom integrations.
Weaknesses
- Con: No explicit mention of a free tier or trial, suggesting it's a paid-only service.
- Con: Some features like email campaigns and email automation are listed as "coming soon".
Key features
Plans and prices: Chatwoot vs Heymarket
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 10, 2026 |
| Heymarket |
| heymarket.com/pricing read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and Heymarket pricing.
Key Takeaways
Chatwoot
- Lower entry price: $19/agent/mo, billed monthly vs $49/user/mo, billed monthly
- Has a free plan
Heymarket
- Choose Heymarket if you want to centralize and streamline all your business text and email communications in one shared inbox
What the data shows
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.6/5 from 488 reviews for Heymarket; we compare ratings only above 20 reviews on both sides).
- Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $49/user/mo, billed monthly (Standard) for Heymarket.
- Only Chatwoot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and Heymarket compare in 2026?
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.6/5 from 488 reviews for Heymarket; we compare ratings only above 20 reviews on both sides). Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $49/user/mo, billed monthly (Standard) for Heymarket. Only Chatwoot has a free plan.
What are Chatwoot and Heymarket used for?
Chatwoot: Open source customer engagement. Heymarket: Centralize and streamline all your business text and email communications in one shared inbox.
What does Chatwoot cost vs Heymarket?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Heymarket's cheapest paid plan is Standard at $49/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 10, 2026.
What's the main difference between Chatwoot and Heymarket?
Chatwoot's main strength: open source. Heymarket's main strength: centralizes all communication channels into one platform, improving visibility and efficiency.
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