CloudTalk vs Dialpad: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for CloudTalk and Dialpad side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, CloudTalk leads on higher user rating; Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
CloudTalk
Call center software for modern teams
Best for you if:
- • You want offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
| At a Glance | CloudTalk | Dialpad |
|---|---|---|
Starts at | From $25/mo, billed monthly Starter plan | Free plan, paid from $15/user/mo, billed monthly Standard plan |
Category | Customer Support Call Center | Call Center Customer Support |
Rating | 4.4/5 G2 4.4 · SourceForge 4.3 1,914 reviews | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews |
Free plan | No | Yes |
Watch out for | n/a | SMS overage charges |
Choose CloudTalk or Dialpad?
Choose CloudTalk if
- You want offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload
- You want provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries
- You work in customer support, not call center
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- Budget matters ($15/user/mo, billed monthly vs $25/mo, billed monthly)
- You work in call center, not customer support
In-Depth Analysis
CloudTalk
Call center software for modern teams
CloudTalk's pricing, starting at $25/month for Starter and going up to $50/month for Expert, appears fair for businesses needing dedicated call center software.
Strengths
- Pro: Offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload.
- Pro: Provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries.
- Pro: Includes advanced dialers (parallel, power, smart) and voicemail detection to significantly increase outbound calling efficiency and connect rates.
- Pro: Features comprehensive coaching and quality tools like live call monitoring, whispering, barging, and AI conversation intelligence for post-call analysis, summaries, and sentiment analysis.
- Pro: Integrates messaging capabilities including international SMS and WhatsApp to improve engagement and follow-up beyond traditional calls.
Weaknesses
- Con: The information provided does not detail specific pricing tiers or models, making it difficult to assess affordability without direct contact.
- Con: While 100+ integrations are mentioned, a comprehensive list of these integrations is not readily available, which could be a limitation for businesses with specific CRM or helpdesk systems.
- Con: The extent of customization for AI voice agents is mentioned as 'built in minutes' and 'tailored to your needs,' but the specific capabilities and limitations of this customization are not fully elaborated.
Key features
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Plans and prices: CloudTalk vs Dialpad
| Tool | Plans and prices | Source |
|---|---|---|
| CloudTalk |
| cloudtalk.io/pricing read Oct 19, 2026 |
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on CloudTalk pricing and Dialpad pricing.
Key Takeaways
CloudTalk
- Higher user rating: 4.4/5 vs 4.2/5
Dialpad
- Lower entry price: $15/user/mo, billed monthly vs $25/mo, billed monthly
- Has a free plan
What the data shows
On the data below, CloudTalk leads on higher user rating; Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- CloudTalk has the higher user rating (4.4/5 from 1,914 reviews for CloudTalk, 4.2/5 from 7,931 reviews for Dialpad).
- Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $25/mo, billed monthly (Starter) for CloudTalk.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do CloudTalk and Dialpad compare in 2026?
On the data below, CloudTalk leads on higher user rating; Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair. CloudTalk has the higher user rating (4.4/5 from 1,914 reviews for CloudTalk, 4.2/5 from 7,931 reviews for Dialpad). Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $25/mo, billed monthly (Starter) for CloudTalk. Only Dialpad has a free plan.
What are CloudTalk and Dialpad used for?
CloudTalk: Call center software for modern teams. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.
What does CloudTalk cost vs Dialpad?
CloudTalk's cheapest paid plan is Starter at $25/mo, billed monthly. Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between CloudTalk and Dialpad?
CloudTalk's main strength: offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload. Dialpad's main strength: AI transcription excellent.