CloudTalk vs Five9: Which is Better in 2026?
Choosing between CloudTalk and Five9 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Five9 wins this matchup. Our overall Call Center pick is Dialpad. Our free Call Center pick is Dialpad. Pick CloudTalk if you need call center.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
CloudTalk
Call center software for modern teams
Best for you if:
- • You want offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload
- • You want provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- • You want intelligent cloud contact center
| At a Glance | CloudTalk | Five9 |
|---|---|---|
Starts at | $25/moStarter | $119/moDigital |
Best For | Call Center | Customer Support |
Rating | 4.4/5 | 4.1/5 |
Free plan | No | No |
Choose CloudTalk or Five9?
Choose CloudTalk if
Call center software for modern teams
- You want offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload
- You want provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries
- Your work is call center-shaped, not customer support-shaped
Choose Five9 if
Intelligent cloud contact center
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
- Your work is customer support-shaped, not call center-shaped
| Feature | CloudTalk | Five9 |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.4/5 1,914 reviews | ★4.1/5 1,109 reviews |
| Categories | Call CenterCustomer Support | Customer SupportAI Agents |
In-Depth Analysis
CloudTalk
Call center software for modern teams
CloudTalk's pricing, starting at $25/month for Starter and going up to $50/month for Expert, appears fair for businesses needing dedicated call center software.
Strengths
- +Offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload.
- +Provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries.
- +Includes advanced dialers (parallel, power, smart) and voicemail detection to significantly increase outbound calling efficiency and connect rates.
- +Features comprehensive coaching and quality tools like live call monitoring, whispering, barging, and AI conversation intelligence for post-call analysis, summaries, and sentiment analysis.
- +Integrates messaging capabilities including international SMS and WhatsApp to improve engagement and follow-up beyond traditional calls.
Weaknesses
- -The information provided does not detail specific pricing tiers or models, making it difficult to assess affordability without direct contact.
- -While 100+ integrations are mentioned, a comprehensive list of these integrations is not readily available, which could be a limitation for businesses with specific CRM or helpdesk systems.
- -The extent of customization for AI voice agents is mentioned as 'built in minutes' and 'tailored to your needs,' but the specific capabilities and limitations of this customization are not fully elaborated.
Key features
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- +Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- +Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- +Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- +Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- +Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- -Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- -Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- -A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Pricing: CloudTalk vs Five9
| Plan | CloudTalk | Five9 |
|---|---|---|
| Tier 1 | $25 Starter | $119 Digital |
| Tier 2 | $30 Essential | $159 Core |
| Tier 3 | $50 Expert | Custom Plus |
| Tier 4 | N/A | Custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on CloudTalk pricing and Five9 pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Five9
Want the highest-rated option?
CloudTalk: 4.4/5 (1,914 reviews). Five9: 4.1/5 (1,109 reviews).
Go with: CloudTalk
Value user reviews?
CloudTalk: 1,914 reviews (4.4/5). Five9: 1,109 reviews (4.1/5).
Go with: CloudTalk
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
CloudTalk is a call center tool. Five9 is in customer support. Pick the category that matches your needs.
How important are ratings?
CloudTalk is rated higher: 4.4/5 vs 4.1/5.
Key Takeaways
Five9
- Our pick for this comparison
CloudTalk
- Higher user rating: 4.4/5 vs 4.1/5
- Larger review base (1,914 reviews)
- Better fit for call center
The Bottom Line
Five9 wins this matchup. Our overall Call Center pick is Dialpad. Our free Call Center pick is Dialpad.
Frequently Asked Questions
Is CloudTalk or Five9 better?
Five9 is rated in our evaluation. Both are paid.
What are CloudTalk and Five9 used for?
CloudTalk: Call center software for modern teams. Five9: Intelligent cloud contact center.
What does CloudTalk cost vs Five9?
CloudTalk is a paid tool. Five9 is a paid tool. Visit their websites for detailed pricing.