CloudTalk vs Five9: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for CloudTalk and Five9 side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, CloudTalk leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
CloudTalk
Call center software for modern teams
Best for you if:
- • You want offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
| At a Glance | CloudTalk | Five9 |
|---|---|---|
Starts at | From $25/mo, billed monthly Starter plan | From $119/mo, billed monthly Digital plan |
Category | Customer Support Call Center | Customer Support Call Center |
Rating | 4.4/5 G2 4.4 · SourceForge 4.3 1,914 reviews | 4.1/5 G2 4.1 · Capterra 4.2 1,109 reviews |
Free plan | No | No |
Choose CloudTalk or Five9?
Choose CloudTalk if
- You want offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload
- You want provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries
- Budget matters ($25/mo, billed monthly vs $119/mo, billed monthly)
Choose Five9 if
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
In-Depth Analysis
CloudTalk
Call center software for modern teams
CloudTalk's pricing, starting at $25/month for Starter and going up to $50/month for Expert, appears fair for businesses needing dedicated call center software.
Strengths
- Pro: Offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload.
- Pro: Provides a robust voice infrastructure with 99.999% uptime, multi-carrier support, redundant servers, and multi-region backup across 160+ countries.
- Pro: Includes advanced dialers (parallel, power, smart) and voicemail detection to significantly increase outbound calling efficiency and connect rates.
- Pro: Features comprehensive coaching and quality tools like live call monitoring, whispering, barging, and AI conversation intelligence for post-call analysis, summaries, and sentiment analysis.
- Pro: Integrates messaging capabilities including international SMS and WhatsApp to improve engagement and follow-up beyond traditional calls.
Weaknesses
- Con: The information provided does not detail specific pricing tiers or models, making it difficult to assess affordability without direct contact.
- Con: While 100+ integrations are mentioned, a comprehensive list of these integrations is not readily available, which could be a limitation for businesses with specific CRM or helpdesk systems.
- Con: The extent of customization for AI voice agents is mentioned as 'built in minutes' and 'tailored to your needs,' but the specific capabilities and limitations of this customization are not fully elaborated.
Key features
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- Pro: Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Pro: Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Pro: Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Pro: Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Pro: Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- Con: Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Con: Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- Con: A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Plans and prices: CloudTalk vs Five9
| Tool | Plans and prices | Source |
|---|---|---|
| CloudTalk |
| cloudtalk.io/pricing read Oct 19, 2026 |
| Five9 |
| five9.com read Oct 11, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on CloudTalk pricing and Five9 pricing.
Key Takeaways
CloudTalk
- Higher user rating: 4.4/5 vs 4.1/5
- Lower entry price: $25/mo, billed monthly vs $119/mo, billed monthly
Five9
- Choose if you want intelligent cloud contact center
What the data shows
On the data below, CloudTalk leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- CloudTalk has the higher user rating (4.4/5 from 1,914 reviews for CloudTalk, 4.1/5 from 1,109 reviews for Five9).
- CloudTalk has the lower entry price: $25/mo, billed monthly (Starter) against $119/mo, billed monthly (Digital) for Five9.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do CloudTalk and Five9 compare in 2026?
On the data below, CloudTalk leads on higher user rating and lower entry price. We do not name an overall winner for this pair. CloudTalk has the higher user rating (4.4/5 from 1,914 reviews for CloudTalk, 4.1/5 from 1,109 reviews for Five9). CloudTalk has the lower entry price: $25/mo, billed monthly (Starter) against $119/mo, billed monthly (Digital) for Five9.
What are CloudTalk and Five9 used for?
CloudTalk: Call center software for modern teams. Five9: Intelligent cloud contact center.
What does CloudTalk cost vs Five9?
CloudTalk's cheapest paid plan is Starter at $25/mo, billed monthly. Five9's cheapest paid plan is Digital at $119/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 19, 2026.
What's the main difference between CloudTalk and Five9?
CloudTalk's main strength: offers AI voice agents for outbound and inbound calls, handling tasks like reminders, lead qualification, and intake, reducing manual agent workload. Five9's main strength: leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.