Comm100 vs Freshdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Comm100 and Freshdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshdesk leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Comm100
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
Best for you if:
- • You want customer engagement
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
| At a Glance | Comm100 | Freshdesk |
|---|---|---|
Starts at | From $39/agent/mo, billed monthly Live Chat Startup plan | From $19/agent/mo, billed monthly Growth plan |
Category | Customer Support Knowledge Base | Customer Support Knowledge Base |
Rating | 4.6/5 Capterra 4.7 · G2 4.4 168 reviews | 4.4/5 G2 4.4 3,771 reviews |
Free plan | No | No |
Watch out for | The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months). | Copilot translation limited to 40 translations per license per month |
Choose Comm100 or Freshdesk?
Choose Comm100 if
- You want customer engagement
- You want live chat
Choose Freshdesk if
- You want free tier available
- You want easy to use
- Budget matters ($19/agent/mo, billed monthly vs $39/agent/mo, billed monthly)
In-Depth Analysis
Comm100
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
The Ultra plan (custom pricing) is where Comm100 genuinely differentiates: on-premise deployment is rare in the live chat market and critical for organizations with strict data residency requirements.
Watch out
The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months).
Strengths
- Pro: Customer engagement
- Pro: Live chat
- Pro: Omnichannel
- Pro: Active development
- Pro: Good features
Weaknesses
- Con: Expensive
- Con: Per-agent pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Support varies
Key features
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
Plans and prices: Comm100 vs Freshdesk
| Tool | Plans and prices | Source |
|---|---|---|
| Comm100 |
| comm100.com/pricing read Nov 2, 2026 |
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Comm100 pricing and Freshdesk pricing.
Key Takeaways
Comm100
- Choose if you want AI-powered omnichannel customer service platform for seamless support and accelerated resolution
Freshdesk
- Lower entry price: $19/agent/mo, billed monthly vs $39/agent/mo, billed monthly
What the data shows
On the data below, Freshdesk leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.6/5 from 168 reviews for Comm100, 4.4/5 from 3,771 reviews for Freshdesk).
- Freshdesk has the lower entry price: $19/agent/mo, billed monthly (Growth) against $39/agent/mo, billed monthly (Live Chat Startup) for Comm100.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Comm100 and Freshdesk compare in 2026?
On the data below, Freshdesk leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.6/5 from 168 reviews for Comm100, 4.4/5 from 3,771 reviews for Freshdesk). Freshdesk has the lower entry price: $19/agent/mo, billed monthly (Growth) against $39/agent/mo, billed monthly (Live Chat Startup) for Comm100.
What are Comm100 and Freshdesk used for?
Comm100: AI-powered omnichannel customer service platform for seamless support and accelerated resolution. Freshdesk: Scale support with smart ticketing, automation, and AI.
What does Comm100 cost vs Freshdesk?
Comm100's cheapest paid plan is Live Chat Startup at $39/agent/mo, billed monthly. Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Comm100 and Freshdesk?
Comm100's main strength: customer engagement. Freshdesk's main strength: free tier available.