Comm100 vs Heyy: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Comm100 and Heyy side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Comm100 leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Comm100
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
Best for you if:
- • You want customer engagement
Heyy
Automate sales, marketing, and support with AI employees
Best for you if:
- • You want scales customer support without hiring more agents
| At a Glance | Comm100 | Heyy |
|---|---|---|
Starts at | From $39/agent/mo, billed monthly Live Chat Startup plan | From $49/mo, billed monthly Hobby plan |
Category | Customer Support Knowledge Base | AI Assistants Customer Support |
Rating | 4.6/5 Capterra 4.7 · G2 4.4 168 reviews | 3.9/5 G2 3.9 14 reviews |
Free plan | No | No |
Watch out for | The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months). | Pro's 6,000 credits/month may force upgrade to Ultra ($499) for moderate volume |
Choose Comm100 or Heyy?
Choose Comm100 if
- You want customer engagement
- You want live chat
- Budget matters ($39/agent/mo, billed monthly vs $49/mo, billed monthly)
- You work in customer support, not AI assistants
Choose Heyy if
- You want scales customer support without hiring more agents
- You want provides 24/7 instant responses across all channels
- You work in AI assistants, not customer support
In-Depth Analysis
Comm100
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
The Ultra plan (custom pricing) is where Comm100 genuinely differentiates: on-premise deployment is rare in the live chat market and critical for organizations with strict data residency requirements.
Watch out
The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months).
Strengths
- Pro: Customer engagement
- Pro: Live chat
- Pro: Omnichannel
- Pro: Active development
- Pro: Good features
Weaknesses
- Con: Expensive
- Con: Per-agent pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Support varies
Key features
Heyy
Automate sales, marketing, and support with AI employees
This pricing is fair for SMBs but scales steeply: the $49 Hobby tier is a solid entry point, while $149 Pro is the sweet spot for growing teams.
Watch out
Pro's 6,000 credits/month may force upgrade to Ultra ($499) for moderate volume
Strengths
- Pro: Scales customer support without hiring more agents
- Pro: Provides 24/7 instant responses across all channels
- Pro: Increases conversion rates by re-engaging leads and never missing follow-ups
Weaknesses
- Con: Credit-based usage may require monitoring for high-volume businesses
- Con: Advanced features like sensitive chats and priority support are limited to higher-tier plans
Key features
Plans and prices: Comm100 vs Heyy
| Tool | Plans and prices | Source |
|---|---|---|
| Comm100 |
| comm100.com/pricing read Nov 2, 2026 |
| Heyy |
| heyy.io/pricing read Oct 20, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Comm100 pricing and Heyy pricing.
Key Takeaways
Comm100
- Lower entry price: $39/agent/mo, billed monthly vs $49/mo, billed monthly
Heyy
- Choose if you want automate sales, marketing, and support with AI employees
What the data shows
On the data below, Comm100 leads on lower entry price. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.6/5 from 168 reviews for Comm100, 3.9/5 from 14 reviews for Heyy; we compare ratings only above 20 reviews on both sides).
- Comm100 has the lower entry price: $39/agent/mo, billed monthly (Live Chat Startup) against $49/mo, billed monthly (Hobby) for Heyy.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Comm100 and Heyy compare in 2026?
On the data below, Comm100 leads on lower entry price. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.6/5 from 168 reviews for Comm100, 3.9/5 from 14 reviews for Heyy; we compare ratings only above 20 reviews on both sides). Comm100 has the lower entry price: $39/agent/mo, billed monthly (Live Chat Startup) against $49/mo, billed monthly (Hobby) for Heyy.
What are Comm100 and Heyy used for?
Comm100: AI-powered omnichannel customer service platform for seamless support and accelerated resolution. Heyy: Automate sales, marketing, and support with AI employees.
What does Comm100 cost vs Heyy?
Comm100's cheapest paid plan is Live Chat Startup at $39/agent/mo, billed monthly. Heyy's cheapest paid plan is Hobby at $49/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Comm100 and Heyy?
Comm100's main strength: customer engagement. Heyy's main strength: scales customer support without hiring more agents.