Heyy

Name: Heyy
Brand: Heyy
Price: 49 USD
Rating: 3.9 (14 reviews)

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Automate customer messaging with AI employees

Chatbots Live Chat AI Agents

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3.9(14 across the web)

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Reviews onG2

14 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Scales customer support without hiring more agents

Biggest con

Credit-based usage may require monitoring for high-volume businesses

TL;DR - Heyy

Automates customer messaging across WhatsApp, Instagram, Messenger, and web chat using AI employees.
Handles sales, marketing, and support with smart flows, omnichannel inbox, and CRM integrations.
Helps businesses scale 24/7 support and lead capture without increasing headcount.

Pricing: Paid only

Best for: Enterprises & pros

3.9/5 across review platforms

What is Heyy?

Editorial review

Heyy is a unified customer communication platform that leverages AI employees to automate sales, marketing, and support conversations across live chat, WhatsApp, Instagram, and Messenger. It captures leads, resolves issues, and closes deals by providing 24/7 instant responses, smart routing, and personalized interactions. The platform includes a Smart Flow Engine for customizable automation rules, omnichannel inbox management, and seamless integrations with CRM, e-commerce, calendars, and team tools. Businesses can scale their customer operations without hiring additional agents, as Heyy handles up to 80% of routine inquiries automatically. It offers features like escalation logic to route complex queries to human agents with full context, campaign management, and a mini CRM for lead tracking. Heyy is used across industries including finance, health, e-commerce, education, and real estate, and provides analytics to measure performance. Pricing starts with a 14-day free trial, followed by paid plans (Hobby, Pro, Ultra, Enterprise) that vary by users, credits, AI employees, and features. Optional add-ons allow customization for additional users, WhatsApp numbers, custom integrations, AI copilot, and more credits.

LCLouis CorneloupUpdated Sep 17, 2026 · how we evaluateSourceheyy.io ↗

Pros & Cons

Pros

Scales customer support without hiring more agents
Provides 24/7 instant responses across all channels
Increases conversion rates by re-engaging leads and never missing follow-ups

Cons

Credit-based usage may require monitoring for high-volume businesses
Advanced features like sensitive chats and priority support are limited to higher-tier plans

Ratings Across the Web

3.9(14 reviews)

Heyy holds an aggregate rating of 3.9 out of 5 from 14 reviews across G2, last checked September 17, 2026.

G214 reviews

3.9/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

AI employees that automate conversations across multiple channelsSmart Flow Engine for customizable, outcome-based automation rulesOmnichannel inbox unifying WhatsApp, Messenger, Instagram, and web chatEscalation logic with context and sentiment awareness for human handoffMini CRM for lead capture, qualification, and assignmentCampaigns and automations for scheduled and recurring messaging

Pricing Plans

Free Trial

Pricing checked Sep 17, 2026

Hobby

$49 / mo or Free

1 user
1,000 /month
1 AI employee
3 MB / AI employee
3 Actions / AI employee
3 channels
10 Automations
Campaigns

Pro

$149 / mo

Everything in Hobby +
5 users
6,000 credits/month
2 AI employees
20 MB / AI employee
8 Actions / AI employee
50 AI assets / AI employee
Unlimited channels

Ultra

$499 / mo

Everything in Pro +
10 users
20,000 credits/month
3 AI employees
50 MB / AI employee
12 Actions / AI employee
500 AI assets / AI employee
Sensitive chats

Enterprise

Let’s Talk

Everything in Ultra +
Higher limits
SLAs
Success manager (CSM)
Migration and onboarding support

Calculate your cost View full pricing

Is Heyy worth the price?

72/100

This pricing is fair for SMBs but scales steeply: the $49 Hobby tier is a solid entry point, while $149 Pro is the sweet spot for growing teams.

Ultra at $499 is pricey unless you need sensitive chats and 20x credits, making it best for mid-market teams with high-volume needs.

Hidden Costs & Gotchas

Exceeding 1,000 credits on Hobby incurs overage fees, not listed

Pro's 6,000 credits/month may force upgrade to Ultra ($499) for moderate volume

AI assets capped at 50 per employee on Pro, limiting custom personas

Enterprise custom pricing likely requires annual contract and minimum seats

How Heyy's pricing compares

At $49/mo, Heyy is mid-range of its 6 direct competitors ($15 to $299/mo across the set).

$15

$19

$20

$29

$29

Heyy

$49

Trengo

$299

Entry paid plan, monthly. Pricing checked Sep 17, 2026.

Reviews

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3.9/5

Across 14 verified user reviews on G2

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TrengoPaid

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Comm100Paid

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Heyy FAQ

How does Heyy's escalation logic work?

Heyy automatically routes complex or frustrated conversations to human agents with full context and sentiment awareness, ensuring smooth handoffs.

What channels does Heyy support?

Heyy supports live chat, WhatsApp, Instagram, Messenger, and email, all managed from a single unified inbox.

Can Heyy integrate with my existing CRM or e-commerce platform?

Yes, Heyy offers seamless integrations with CRM, e-commerce tools (e.g., Shopify), calendars, team tools, and custom integrations via API and webhooks.

How are credits used in Heyy?

Credits are consumed for AI messages and automation triggers. Each plan includes a monthly credit allowance, and additional credits can be purchased as an add-on.

What is the difference between AI Employees and Automations?

AI Employees are virtual agents that handle conversations autonomously, while Automations are rule-based workflows for tasks like follow-ups, surveys, or ticket routing.

Does Heyy offer a free trial?

Yes, Heyy offers a 14-day free trial on the Hobby plan with no credit card required.

Can I customize the tone and style of my AI employee?

Yes, Heyy allows you to tailor the tone, style, and messaging of AI employees to match your brand voice.

What industries is Heyy best suited for?

Heyy is used across finance, insurance, health, e-commerce, education, real estate, and more, with tailored use cases for each.

Source: heyy.io

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