DragApp vs Front: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for DragApp and Front side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, DragApp leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Best for you if:
- • You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
Front
Unify customer conversations, automate workflows, and boost team efficiency
Best for you if:
- • You want to unify customer conversations, automate workflows, and boost team efficiency
| At a Glance | DragApp | Front |
|---|---|---|
Starts at | From $12/user/mo, billed yearly Starter plan | From $25/seat/mo, billed yearly Starter plan |
Category | Customer Support Email | Customer Support Communication |
Rating | 4.5/5 G2 4.5 261 reviews | 4.3/5 G2 4.7 · Trustpilot 4.8 · Capterra 4.6 4,195 reviews |
Free plan | No | No |
Watch out for | n/a | There is no free tier, only a 14-day free trial (no credit card needed). |
Choose DragApp or Front?
Choose DragApp if
- You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
- Budget matters ($12/user/mo, billed yearly vs $25/seat/mo, billed yearly)
Choose Front if
- You want to unify customer conversations, automate workflows, and boost team efficiency
In-Depth Analysis
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Strengths
- Pro: Works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate.
- Pro: Varley, Drag's AI, is included in the Plus and Pro plans: drafts, summaries, tagging and sentiment on every conversation.
- Pro: Email, WhatsApp, live chat and a help center in one shared inbox.
- Pro: Hosted MCP server lets Claude, ChatGPT and other AI tools read and act in the shared inbox.
- Pro: 240,000+ users since 2017, CASA and SOC 2 certified.
Weaknesses
- Con: Built for Gmail and Google Workspace, so it is not a fit for teams on Outlook or Microsoft 365.
- Con: No free plan (7-day free trial instead); WhatsApp, Varley Agents and MCP access are on the Pro plan.
- Con: Live chat is still in early access.
Key features
Front
Unify customer conversations, automate workflows, and boost team efficiency
Front's pricing is on the expensive side compared to many shared inbox solutions, especially the Starter tier at $25/month per seat for basic features (all prices are per seat per month on annual billing).
Watch out
There is no free tier, only a 14-day free trial (no credit card needed).
Strengths
- Pro: Great collaboration
- Pro: Email-like UX
- Pro: Strong automation
Weaknesses
- Con: Expensive for small teams
Key features
Plans and prices: DragApp vs Front
| Tool | Plans and prices | Source |
|---|---|---|
| DragApp |
| dragapp.com/pricing read Nov 8, 2026 |
| Front |
| front.com/pricing read Nov 12, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on DragApp pricing and Front pricing.
Key Takeaways
DragApp
- Higher user rating: 4.5/5 vs 4.3/5
- Lower entry price: $12/user/mo, billed yearly vs $25/seat/mo, billed yearly
Front
- Choose Front if you want to unify customer conversations, automate workflows, and boost team efficiency
What the data shows
On the data below, DragApp leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- DragApp has the higher user rating (4.5/5 from 261 reviews for DragApp, 4.3/5 from 4,195 reviews for Front).
- DragApp has the lower entry price: $12/user/mo, billed yearly (Starter) against $25/seat/mo, billed yearly (Starter) for Front.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do DragApp and Front compare in 2026?
On the data below, DragApp leads on higher user rating and lower entry price. We do not name an overall winner for this pair. DragApp has the higher user rating (4.5/5 from 261 reviews for DragApp, 4.3/5 from 4,195 reviews for Front). DragApp has the lower entry price: $12/user/mo, billed yearly (Starter) against $25/seat/mo, billed yearly (Starter) for Front.
What are DragApp and Front used for?
DragApp: AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT. Front: Unify customer conversations, automate workflows, and boost team efficiency.
What does DragApp cost vs Front?
DragApp's cheapest paid plan is Starter at $12/user/mo, billed yearly. Front's cheapest paid plan is Starter at $25/seat/mo, billed yearly. Prices read on the vendors' pricing pages, latest check Nov 12, 2026.
What's the main difference between DragApp and Front?
DragApp's main strength: works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate. Front's main strength: great collaboration.
Spotted an outdated price or a wrong fact? Suggest a correction: we check it against the vendor's own page. Work for one of these vendors? Claim your listing to update it yourself.