Freshdesk vs LiveHelpNow: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and LiveHelpNow side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshdesk leads on lower entry price; LiveHelpNow leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Freshdesk | LiveHelpNow |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | Free plan, paid from $25/agent/mo Live chat and texting plan |
Category | Customer Support Knowledge Base | Customer Support Live Chat |
Rating | 4.4/5 G2 4.4 3,771 reviews | n/a |
Free plan | No | Yes |
Watch out for | Copilot translation limited to 40 translations per license per month | n/a |
Choose Freshdesk or LiveHelpNow?
Choose Freshdesk if
- You want free tier available
- You want easy to use
- Budget matters ($19/agent/mo, billed monthly vs $25/agent/mo)
Choose LiveHelpNow if
- You want a free tier before you commit
- You want consolidates all customer communication channels into one platform
- You want AI-powered features significantly reduce agent workload and provide 24/7 support
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
LiveHelpNow's pricing structure is unique, offering individual components at $25/agent/month each.
Strengths
- Pro: Consolidates all customer communication channels into one platform.
- Pro: AI-powered features significantly reduce agent workload and provide 24/7 support.
- Pro: Offers robust analytics for performance monitoring and customer insights.
- Pro: Strong security measures for handling sensitive customer data.
- Pro: Includes free training and support for quick team onboarding.
Weaknesses
- Con: No explicit mention of a free trial, only a demo.
- Con: Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- Con: The website focuses heavily on features without specific use cases for different business sizes.
Key features
Plans and prices: Freshdesk vs LiveHelpNow
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| LiveHelpNow |
| livehelpnow.net/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and LiveHelpNow pricing.
Key Takeaways
Freshdesk
- Lower entry price: $19/agent/mo, billed monthly vs $25/agent/mo
LiveHelpNow
- Has a free plan
What the data shows
On the data below, Freshdesk leads on lower entry price; LiveHelpNow leads on a free plan. We do not name an overall winner for this pair.
- Only Freshdesk has a published user rating (4.4/5 from 3,771 reviews); LiveHelpNow has none we can show.
- Freshdesk has the lower entry price: $19/agent/mo, billed monthly (Growth) against $25/agent/mo (Live chat and texting) for LiveHelpNow.
- Only LiveHelpNow has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and LiveHelpNow compare in 2026?
On the data below, Freshdesk leads on lower entry price; LiveHelpNow leads on a free plan. We do not name an overall winner for this pair. Only Freshdesk has a published user rating (4.4/5 from 3,771 reviews); LiveHelpNow has none we can show. Freshdesk has the lower entry price: $19/agent/mo, billed monthly (Growth) against $25/agent/mo (Live chat and texting) for LiveHelpNow. Only LiveHelpNow has a free plan.
What are Freshdesk and LiveHelpNow used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. LiveHelpNow: Omnichannel support software to transform customer service and empower agents.
What does Freshdesk cost vs LiveHelpNow?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. LiveHelpNow's cheapest paid plan is Live chat and texting at $25/agent/mo; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Freshdesk and LiveHelpNow?
Freshdesk's main strength: free tier available. LiveHelpNow's main strength: consolidates all customer communication channels into one platform.