Freshdesk vs Yellow.ai: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and Yellow.ai side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Yellow.ai leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
Yellow.ai
Transform CX & EX with AI agents that think, act, and resolve autonomously.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Freshdesk | Yellow.ai |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | Free plan |
Category | Customer Support Knowledge Base | Customer Support Chatbots |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.4/5 G2 4.4 107 reviews |
Free plan | No | Yes |
Watch out for | Copilot translation limited to 40 translations per license per month | Overage fees of $0.99 per resolution after 500 sessions on Free tier. |
Choose Freshdesk or Yellow.ai?
Choose Freshdesk if
- You want free tier available
- You want easy to use
Choose Yellow.ai if
- You want a free tier before you commit
- You want significantly reduces operational costs (up to 60%)
- You want increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
Yellow.ai
Transform CX & EX with AI agents that think, act, and resolve autonomously.
Yellow.ai's pricing structure is somewhat opaque, with only a 'Free' tier detailed and 'Basic' offering a free trial without clear pricing.
Watch out
Overage fees of $0.99 per resolution after 500 sessions on Free tier.
Strengths
- Pro: Significantly reduces operational costs (up to 60%)
- Pro: Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Pro: Enables rapid deployment with pre-built templates and integrations
- Pro: Offers highly accurate and human-like conversations with <1% hallucinations
- Pro: Provides robust security and compliance, suitable for regulated industries
Weaknesses
- Con: No explicit mention of a free tier or trial, suggesting it's primarily for enterprise budgets
- Con: Requires integration with existing tech stacks, which might have initial setup complexities
Key features
Plans and prices: Freshdesk vs Yellow.ai
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| Yellow.ai |
| yellow.ai/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and Yellow.ai pricing.
Key Takeaways
Freshdesk
- Choose if you want scale support with smart ticketing, automation, and AI
Yellow.ai
- Has a free plan
What the data shows
On the data below, Yellow.ai leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.4/5 from 107 reviews for Yellow.ai).
- Freshdesk starts at $19/agent/mo, billed monthly; Yellow.ai has no public paid plan price on file.
- Only Yellow.ai has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and Yellow.ai compare in 2026?
On the data below, Yellow.ai leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.4/5 from 107 reviews for Yellow.ai). Freshdesk starts at $19/agent/mo, billed monthly; Yellow.ai has no public paid plan price on file. Only Yellow.ai has a free plan.
What are Freshdesk and Yellow.ai used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. Yellow.ai: Transform CX & EX with AI agents that think, act, and resolve autonomously.
What does Freshdesk cost vs Yellow.ai?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. Yellow.ai has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Freshdesk and Yellow.ai?
Freshdesk's main strength: free tier available. Yellow.ai's main strength: significantly reduces operational costs (up to 60%).