Yellow.ai Pricing 2026

Plans, hidden costs, and cheaper alternatives compared

Reviews onG2Capterra

3 plans tracked·Updated Jul 2026

Is Yellow.ai worth the price?

65/10

Yellow.ai's pricing structure is somewhat opaque, with only a 'Free' tier detailed and 'Basic' offering a free trial without clear pricing.

The 'Free' tier is generous for initial exploration, including 500 chat sessions, but the $0.99 per resolution overage could quickly add up for even small businesses. The 'Enterprise' tier, being 'Contact us', suggests it's designed for larger organizations with custom needs and budgets.

Pricing Plans

Free Trial

Free

1 AI Agent
500 chat sessions/month included, then $0.99 per resolution
Limited Channels Supported (Chat, Voice, Email, SMS)
Limited Agentic Omnichannel Builder
Limited VoiceX: Natural Voice AI
Limited Intelligent Email Agents
Limited Code/Pro-Code Access
Limited Custom Events

Basic

Try for free

Enterprise

Unlimited AI Agents
Unlimited Chat Sessions
All (35+) Channels Supported (Chat, Voice, Email, SMS)
Unlimited Agentic Omnichannel Builder
Unlimited VoiceX: Natural Voice AI
Unlimited Intelligent Email Agents
Unlimited Code/Pro-Code Access
Unlimited Custom Events

Calculate your cost View full pricing

Hidden Costs & Gotchas

Overage fees of $0.99 per resolution after 500 sessions on Free tier.

Lack of transparent pricing for 'Basic' and 'Enterprise' tiers.

Potential for significant costs with increased usage on Free tier.

Custom integrations likely incur additional development costs.

Which Plan Do You Need?

Startups exploring AI agents

Businesses with predictable, low chat volumes

Large enterprises needing custom AI solutions

How Yellow.ai Compares to Competitors

Compared to platforms like Intercom, which offers conversational support starting around $74/month, Yellow.ai's free tier is more accessible for initial testing. However, without transparent pricing for its paid tiers, it's hard to directly compare against competitors like Drift, which also offers custom enterprise pricing but often has clearer mid-market options.

Yellow.ai Pricing FAQ

How much does Yellow.ai cost?

Yellow.ai uses custom pricing. Contact Yellow.ai directly for a quote based on your team size and requirements.

Does Yellow.ai have a free plan?

Yes. Yellow.ai offers a free plan called "Free". It includes: 1 AI Agent, 500 chat sessions/month included, then $0.99 per resolution, Limited Channels Supported (Chat, Voice, Email, SMS).

Does Yellow.ai offer a free trial?

Yes, Yellow.ai offers a free trial. No credit card is typically required to start the trial, though this may vary.

Is there a cheaper alternative to Yellow.ai?

Yes. Popular alternatives to Yellow.ai include Intercom, Zendesk, Drift, Freshdesk. Free alternatives include Freshdesk, Zoho Desk. Compare them side-by-side on Toolradar.