Is Yellow.ai worth the price?
Yellow.ai's pricing structure is somewhat opaque, with only a 'Free' tier detailed and 'Basic' offering a free trial without clear pricing.
The 'Free' tier is generous for initial exploration, including 500 chat sessions, but the $0.99 per resolution overage could quickly add up for even small businesses. The 'Enterprise' tier, being 'Contact us', suggests it's designed for larger organizations with custom needs and budgets.
Pricing Plans
Free TrialFree
Free
- 1 AI Agent
- 500 chat sessions/month included, then $0.99 per resolution
- Limited Channels Supported (Chat, Voice, Email, SMS)
- Limited Agentic Omnichannel Builder
- Limited VoiceX: Natural Voice AI
- Limited Intelligent Email Agents
- Limited Code/Pro-Code Access
- Limited Custom Events
- Limited Custom Integrations (APIs)
- Limited Out-of-Box Integrations
- Limited AI Copilot (Testing, Debug, Optimization)
- 2 Agents Limit
- 1,000 records User360
- 1 active, 10 templates Campaign Management
- Limited Agentic Discovery (Zero-Setup Automation)
- Limited Custom Dashboards/Data Explorer
- Limited LLM Analytics, Sentiment & Topic Tracking
- Limited Proactive Campaigns & Notifications
- Limited Role-based Access Controls & Compliance
Basic
Try for free
Enterprise
Contact us
- Unlimited AI Agents
- Unlimited Chat Sessions
- All (35+) Channels Supported (Chat, Voice, Email, SMS)
- Unlimited Agentic Omnichannel Builder
- Unlimited VoiceX: Natural Voice AI
- Unlimited Intelligent Email Agents
- Unlimited Code/Pro-Code Access
- Unlimited Custom Events
- Unlimited Custom Integrations (APIs)
- 150+ Out-of-Box Integrations
- Unlimited AI Copilot (Testing, Debug, Optimization)
- Unlimited Agents Limit
- Unlimited User360
- Unlimited Campaign Management
- Unlimited Agentic Discovery (Zero-Setup Automation)
- Unlimited Custom Dashboards/Data Explorer
- Unlimited LLM Analytics, Sentiment & Topic Tracking
- Unlimited Proactive Campaigns & Notifications
- Unlimited Role-based Access Controls & Compliance
- SOC2/GDPR/ISO
Hidden Costs & Gotchas
Overage fees of $0.99 per resolution after 500 sessions on Free tier.
Lack of transparent pricing for 'Basic' and 'Enterprise' tiers.
Potential for significant costs with increased usage on Free tier.
Custom integrations likely incur additional development costs.
Which Plan Do You Need?
Startups exploring AI agents
Businesses with predictable, low chat volumes
Large enterprises needing custom AI solutions
How Yellow.ai Compares to Competitors
Compared to platforms like Intercom, which offers conversational support starting around $74/month, Yellow.ai's free tier is more accessible for initial testing. However, without transparent pricing for its paid tiers, it's hard to directly compare against competitors like Drift, which also offers custom enterprise pricing but often has clearer mid-market options.
Yellow.ai Pricing FAQ
How much does Yellow.ai cost?
Yellow.ai uses custom pricing. Contact Yellow.ai directly for a quote based on your team size and requirements.
Does Yellow.ai have a free plan?
Yes. Yellow.ai offers a free plan called "Free". It includes: 1 AI Agent, 500 chat sessions/month included, then $0.99 per resolution, Limited Channels Supported (Chat, Voice, Email, SMS).
Does Yellow.ai offer a free trial?
Yes, Yellow.ai offers a free trial. No credit card is typically required to start the trial, though this may vary.
Is there a cheaper alternative to Yellow.ai?
Yes. Popular alternatives to Yellow.ai include Intercom, Zendesk, Drift, Freshdesk. Free alternatives include Freshdesk, Zoho Desk. Compare them side-by-side on Toolradar.
Cheaper alternatives to Yellow.ai
2 of 6 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
