Front vs Groove: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Front and Groove side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Groove leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Front
Unify customer conversations, automate workflows, and boost team efficiency
Best for you if:
- • You want great collaboration
Groove
Help desk software for small businesses
Best for you if:
- • You want simple help desk
| At a Glance | Front | |
|---|---|---|
Starts at | From $25/mo, billed monthly Starter plan | From $24/user/mo, billed monthly Standard plan |
Category | Customer Support Communication | Customer Support Live Chat |
Rating | 4.3/5 G2 4.7 · Trustpilot 4.8 · Capterra 4.6 4,195 reviews | 4.6/5 G2 4.6 · Capterra 4.5 · SourceForge 5.0 284 reviews |
Free plan | No | No |
Choose Front or Groove?
Choose Front if
- You want great collaboration
- You want email-like UX
Choose Groove if
- You want simple help desk
- You want good for small teams
- Budget matters ($24/user/mo, billed monthly vs $25/mo, billed monthly)
In-Depth Analysis
Front
Unify customer conversations, automate workflows, and boost team efficiency
Front's pricing is on the expensive side compared to many shared inbox solutions, especially the Starter tier at $25/month per seat for basic features.
Strengths
- Pro: Great collaboration
- Pro: Email-like UX
- Pro: Strong automation
Weaknesses
- Con: Expensive for small teams
Key features
Groove
Help desk software for small businesses
Groove's pricing is competitive, especially for small businesses needing core help desk functionalities.
Strengths
- Pro: Simple help desk
- Pro: Good for small teams
- Pro: Knowledge base
- Pro: Fair pricing
- Pro: Easy setup
Weaknesses
- Con: Limited features
- Con: Less scalable
- Con: Basic reporting
- Con: Integration limits
- Con: Better alternatives exist
Key features
Plans and prices: Front vs Groove
| Tool | Plans and prices | Source |
|---|---|---|
| Front |
| front.com read Oct 11, 2026 |
| Groove |
| groovehq.com/pricing read Oct 10, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Front pricing and Groove pricing.
Key Takeaways
Front
- Choose if you want unify customer conversations, automate workflows, and boost team efficiency
Groove
- Higher user rating: 4.6/5 vs 4.3/5
- Lower entry price: $24/user/mo, billed monthly vs $25/mo, billed monthly
What the data shows
On the data below, Groove leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Groove has the higher user rating (4.3/5 from 4,195 reviews for Front, 4.6/5 from 284 reviews for Groove).
- Groove has the lower entry price: $24/user/mo, billed monthly (Standard) against $25/mo, billed monthly (Starter) for Front.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Front and Groove compare in 2026?
On the data below, Groove leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Groove has the higher user rating (4.3/5 from 4,195 reviews for Front, 4.6/5 from 284 reviews for Groove). Groove has the lower entry price: $24/user/mo, billed monthly (Standard) against $25/mo, billed monthly (Starter) for Front.
What are Front and Groove used for?
Front: Unify customer conversations, automate workflows, and boost team efficiency. Groove: Help desk software for small businesses.
What does Front cost vs Groove?
Front's cheapest paid plan is Starter at $25/mo, billed monthly. Groove's cheapest paid plan is Standard at $24/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 11, 2026.
What's the main difference between Front and Groove?
Front's main strength: great collaboration. Groove's main strength: simple help desk.