FullStory vs Crazy Egg: Which is Better in 2026?
Choosing between FullStory and Crazy Egg comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
FullStory
Digital experience intelligence
Best for you if:
- • You need web analytics features specifically
- • FullStory is a digital experience platform that records and analyzes user sessions
- • It captures every click and scroll to help teams understand and improve UX
Crazy Egg
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
Best for you if:
- • You want to try before committing
- • You need marketing features specifically
- • Heatmap and user behavior analytics
- • See where users click and scroll
| At a Glance |  FullStory |  Crazy Egg |
|---|---|---|
Starts at | Custom | FreeFree tier available |
Best For | Web Analytics | Marketing |
Rating | 4.5/5 | 4.3/5 |
Free plan | No | Yes |
Choose FullStory or Crazy Egg?
Choose FullStory if
Digital experience intelligence
- Great session replay
- Frustration signals
- Rich analytics
- Your work is web analytics-shaped, not marketing-shaped
Choose Crazy Egg if
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
- Easy to set up
- Visual insights
- Good A/B testing
- You want a free tier before you commit
- Your work is marketing-shaped, not web analytics-shaped
| Feature | FullStory | Crazy Egg |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.5/5 936 reviews | ★4.3/5 213 reviews |
| Categories | Web AnalyticsProduct Analytics | MarketingWeb Analytics |
In-Depth Analysis
FullStory
Digital experience intelligence
Strengths
- +Great session replay
- +Frustration signals
- +Rich analytics
Weaknesses
- -Expensive
- -Privacy concerns
Key features
Crazy Egg
Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior.
Strengths
- +Easy to set up
- +Visual insights
- +Good A/B testing
- +Affordable
Weaknesses
- -Limited free tier
- -Basic compared to Hotjar
- -Pageview limits
Key features
Pricing: FullStory vs Crazy Egg
| Plan | FullStory | Crazy Egg |
|---|---|---|
| Tier 1 | Free Free | $29 Starter |
| Tier 2 | Contact Sales Business | $99 Plus |
| Tier 3 | Contact Sales Enterprise | $249 Pro |
| Tier 4 | N/A | $599 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on FullStory pricing and Crazy Egg pricing.
Who Should Use What?
On a budget?
Crazy Egg has a free tier. FullStory is paid only.
Go with: Crazy Egg
Want the highest-rated option?
FullStory: 4.5/5 (936 reviews). Crazy Egg: 4.3/5 (213 reviews).
Go with: FullStory
Value user reviews?
FullStory: 936 reviews (4.5/5). Crazy Egg: 213 reviews (4.3/5).
Go with: FullStory
3 Questions to Help You Decide
What's your budget?
FullStory is paid. Crazy Egg is freemium. Crazy Egg lets you start free.
What's your use case?
FullStory is a web analytics tool. Crazy Egg is in marketing. Pick the category that matches your needs.
How important are ratings?
FullStory is rated higher: 4.5/5 vs 4.3/5.
Key Takeaways
FullStory
- Higher user rating: 4.5/5 vs 4.3/5
- Larger review base (936 reviews)
- Our pick for this comparison
Crazy Egg
- Has a free tier
- Better fit for marketing
The Bottom Line
FullStory is our pick. Crazy Egg has a free tier if you want to test without paying.
Frequently Asked Questions
Is FullStory or Crazy Egg better?
FullStory is rated in our evaluation. FullStory is paid and Crazy Egg is freemium.
What are FullStory and Crazy Egg used for?
FullStory: Digital experience intelligence. Crazy Egg: Optimize your website with heatmaps, recordings, surveys, and A/B testing to understand user behavior..
What does FullStory cost vs Crazy Egg?
FullStory is a paid tool. Crazy Egg is freemium (free tier + paid plans). Visit their websites for detailed pricing.