Gorgias vs Midway Chat: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Midway Chat side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Midway Chat leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Midway Chat
Drop-in member chat for Webflow sites, powered by Memberstack
Best for you if:
- • You want a free tier before you commit
| At a Glance | Gorgias | Midway Chat |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | Free plan, paid from $19.99/mo, billed monthly Starter plan |
Category | Customer Support Live Chat | Live Chat Communication |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | n/a |
Free plan | No | Yes |
Choose Gorgias or Midway Chat?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
- You work in customer support, not live chat
Choose Midway Chat if
- You want a free tier before you commit
- You want extremely easy integration: paste one iframe into Webflow + Memberstack site
- You want no backend to deploy or maintain; Midway handles all infrastructure
- Budget matters ($19.99/mo, billed monthly vs $40/mo, billed monthly)
- You work in live chat, not customer support
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Midway Chat
Drop-in member chat for Webflow sites, powered by Memberstack
Midway Chat's pricing is fair for its niche.
Strengths
- Pro: Extremely easy integration: paste one iframe into Webflow + Memberstack site
- Pro: No backend to deploy or maintain; Midway handles all infrastructure
- Pro: Member-led safety features: chat requests and blocking put control in users' hands
Weaknesses
- Con: Requires Memberstack authentication; not usable with other auth systems
- Con: Attachment storage limits per plan with auto-removal
Key features
Plans and prices: Gorgias vs Midway Chat
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 15, 2026 |
| Midway Chat |
| midwaychat.app/pricing read Oct 22, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Midway Chat pricing.
Key Takeaways
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
Midway Chat
- Lower entry price: $19.99/mo, billed monthly vs $40/mo, billed monthly
- Has a free plan
What the data shows
On the data below, Midway Chat leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Only Gorgias has a published user rating (4.6/5 from 716 reviews); Midway Chat has none we can show.
- Midway Chat has the lower entry price: $19.99/mo, billed monthly (Starter) against $40/mo, billed monthly (Starter) for Gorgias.
- Only Midway Chat has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Midway Chat compare in 2026?
On the data below, Midway Chat leads on lower entry price and a free plan. We do not name an overall winner for this pair. Only Gorgias has a published user rating (4.6/5 from 716 reviews); Midway Chat has none we can show. Midway Chat has the lower entry price: $19.99/mo, billed monthly (Starter) against $40/mo, billed monthly (Starter) for Gorgias. Only Midway Chat has a free plan.
What are Gorgias and Midway Chat used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Midway Chat: Drop-in member chat for Webflow sites, powered by Memberstack.
What does Gorgias cost vs Midway Chat?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Midway Chat's cheapest paid plan is Starter at $19.99/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 22, 2026.
What's the main difference between Gorgias and Midway Chat?
Gorgias's main strength: best for e-commerce support. Midway Chat's main strength: extremely easy integration: paste one iframe into Webflow + Memberstack site.