Gorgias vs Postscript SMS: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Postscript SMS side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Gorgias leads on lower entry price; Postscript SMS leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Postscript SMS
Transform your SMS strategy with AI that learns, adapts, and generates higher ROI for Shopify brands.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Gorgias | |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | Free plan, paid from $100/mo, billed monthly Growth plan |
Category | Customer Support Live Chat | E-commerce Marketing Automation |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.8/5 G2 4.8 161 reviews |
Free plan | No | Yes |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or Postscript SMS?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
- Budget matters ($40/mo, billed monthly vs $100/mo, billed monthly)
- You work in customer support, not e-commerce
Choose Postscript SMS if
- You want a free tier before you commit
- You want deep integration with Shopify ecosystem
- You want high ROI on SMS spend (average 34x reported)
- You work in e-commerce, not customer support
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Postscript SMS
Transform your SMS strategy with AI that learns, adapts, and generates higher ROI for Shopify brands.
Postscript SMS offers a fair pricing structure, especially with its generous Starter tier at $0/mo for essential features.
Strengths
- Pro: Deep integration with Shopify ecosystem
- Pro: High ROI on SMS spend (average 34x reported)
- Pro: AI-driven optimization for campaigns and automations
- Pro: Fast subscriber list growth tools
- Pro: Strong focus on SMS compliance and legal protection
Weaknesses
- Con: Primarily focused on Shopify, may not be suitable for other e-commerce platforms
- Con: Specific pricing details are not publicly available, requiring a demo
Key features
Plans and prices: Gorgias vs Postscript SMS
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Postscript SMS |
| postscript.io/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Postscript SMS pricing.
Key Takeaways
Gorgias
- Lower entry price: $40/mo, billed monthly vs $100/mo, billed monthly
Postscript SMS
- Higher user rating: 4.8/5 vs 4.6/5
- Has a free plan
What the data shows
On the data below, Gorgias leads on lower entry price; Postscript SMS leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Postscript SMS has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.8/5 from 161 reviews for Postscript SMS).
- Gorgias has the lower entry price: $40/mo, billed monthly (Starter) against $100/mo, billed monthly (Growth) for Postscript SMS.
- Only Postscript SMS has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Postscript SMS compare in 2026?
On the data below, Gorgias leads on lower entry price; Postscript SMS leads on higher user rating and a free plan. We do not name an overall winner for this pair. Postscript SMS has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.8/5 from 161 reviews for Postscript SMS). Gorgias has the lower entry price: $40/mo, billed monthly (Starter) against $100/mo, billed monthly (Growth) for Postscript SMS. Only Postscript SMS has a free plan.
What are Gorgias and Postscript SMS used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Postscript SMS: Transform your SMS strategy with AI that learns, adapts, and generates higher ROI for Shopify brands.
What does Gorgias cost vs Postscript SMS?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Postscript SMS's cheapest paid plan is Growth at $100/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Gorgias and Postscript SMS?
Gorgias's main strength: best for e-commerce support. Postscript SMS's main strength: deep integration with Shopify ecosystem.