Gorgias vs Respond.io: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Respond.io side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Gorgias leads on lower entry price; Respond.io leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Respond.io
Business messaging platform for marketing, sales, and support
Best for you if:
- • You want unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox
| At a Glance | Gorgias | Respond.io |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | From $79/mo, billed monthly Starter plan |
Category | Customer Support Live Chat | Customer Support Sales |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.8/5 G2 4.8 554 reviews |
Free plan | No | No |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | Overage fees for exceeding monthly active contacts |
Choose Gorgias or Respond.io?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
- Budget matters ($40/mo, billed monthly vs $79/mo, billed monthly)
Choose Respond.io if
- You want unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox
- You want utilizes AI Agents to answer inquiries and qualify leads, allowing human teams to focus on high-priority customers
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Respond.io
Business messaging platform for marketing, sales, and support
Respond.io's pricing, starting at $79/month for 'Starter' and escalating to $279/month for 'Advanced', appears to be on the higher side compared to some market alternatives, especially given the 'Growth' tier's 1,000 monthly active contacts limit.
Watch out
Overage fees for exceeding monthly active contacts
Strengths
- Pro: Unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox.
- Pro: Utilizes AI Agents to answer inquiries and qualify leads, allowing human teams to focus on high-priority customers.
- Pro: Provides built-in analytics to track ROI from ads, agents, and channels.
- Pro: Offers automation features like workflows, smart routing, and collaboration tools to shorten sales journeys.
- Pro: Ensures high reliability with 99.999% uptime for consistent customer communication.
Weaknesses
- Con: WhatsApp Business API pricing can be complex, with charges varying based on message type, country, and volume.
- Con: International authentication messages on WhatsApp are charged at higher rates under specific conditions.
- Con: The 24-hour customer service window on WhatsApp limits free-form messaging and can lead to charges for template messages once it closes.
Key features
Plans and prices: Gorgias vs Respond.io
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Respond.io |
| respond.io/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Respond.io pricing.
Key Takeaways
Gorgias
- Lower entry price: $40/mo, billed monthly vs $79/mo, billed monthly
Respond.io
- Higher user rating: 4.8/5 vs 4.6/5
What the data shows
On the data below, Gorgias leads on lower entry price; Respond.io leads on higher user rating. We do not name an overall winner for this pair.
- Respond.io has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.8/5 from 554 reviews for Respond.io).
- Gorgias has the lower entry price: $40/mo, billed monthly (Starter) against $79/mo, billed monthly (Starter) for Respond.io.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Respond.io compare in 2026?
On the data below, Gorgias leads on lower entry price; Respond.io leads on higher user rating. We do not name an overall winner for this pair. Respond.io has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.8/5 from 554 reviews for Respond.io). Gorgias has the lower entry price: $40/mo, billed monthly (Starter) against $79/mo, billed monthly (Starter) for Respond.io.
What are Gorgias and Respond.io used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Respond.io: Business messaging platform for marketing, sales, and support.
What does Gorgias cost vs Respond.io?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Respond.io's cheapest paid plan is Starter at $79/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Gorgias and Respond.io?
Gorgias's main strength: best for e-commerce support. Respond.io's main strength: unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox.