Gorgias vs tawk.to: Which is Better in 2026?
Choosing between Gorgias and tawk.to comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • You need customer support features specifically
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Best for you if:
- • You need something completely free
- • You need live chat features specifically
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
| At a Glance |  Gorgias |  tawk.to |
|---|---|---|
Starts at | $10/monthStarter | FreeFree tier available |
Best For | Customer Support | Live Chat |
Rating | 4.6/5 | 4.3/5 |
Free plan | No | Yes |
Choose Gorgias or tawk.to?
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Your work is customer support-shaped, not live chat-shaped
Choose tawk.to if
Free live chat with unlimited agents, ticketing, and CRM
- Completely free
- Unlimited agents
- Good features
- You want a fully free tool (Gorgias requires payment)
- Your work is live chat-shaped, not customer support-shaped
| Feature | Gorgias | tawk.to |
|---|---|---|
| Pricing Model | Paid | Free |
| User Rating | ★4.6/5 673 reviews | ★4.3/5 257 reviews |
| Categories | Customer SupportE-commerce | Live ChatCustomer Support |
In-Depth Analysis
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Strengths
- +Completely free
- +Unlimited agents
- +Good features
Weaknesses
- -Revenue from upsells
- -Branding on free
Key features
Pricing: Gorgias vs tawk.to
| Plan | Gorgias | tawk.to |
|---|---|---|
| Tier 1 | $10 month Starter | Free Free Forever |
| Tier 2 | $50 month Basic | N/A |
| Tier 3 | $300 month Pro | N/A |
| Tier 4 | $750 month Advanced | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and tawk.to pricing.
Who Should Use What?
On a budget?
tawk.to is free. Gorgias is paid.
Go with: tawk.to
Want the highest-rated option?
Gorgias: 4.6/5 (673 reviews). tawk.to: 4.3/5 (257 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 673 reviews (4.6/5). tawk.to: 257 reviews (4.3/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Gorgias is paid. tawk.to is free. Go with tawk.to if free matters most.
What's your use case?
Gorgias is a customer support tool. tawk.to is in live chat. Pick the category that matches your needs.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.3/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.3/5
- Larger review base (673 reviews)
- Our pick for this comparison
tawk.to
- Completely free
- Better fit for live chat
The Bottom Line
Gorgias is our pick. That said, tawk.to is free, hard to beat on price.
Frequently Asked Questions
Is Gorgias or tawk.to better?
Gorgias is rated in our evaluation. Gorgias is paid and tawk.to is free.
What are Gorgias and tawk.to used for?
Gorgias: Customer support helpdesk for e-commerce. tawk.to: Free live chat with unlimited agents, ticketing, and CRM.
What does Gorgias cost vs tawk.to?
Gorgias is a paid tool. tawk.to is completely free. Visit their websites for detailed pricing.