HelpCrunch vs Gladly: Which Should You Choose in 2026?
Choosing between HelpCrunch and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
HelpCrunch
Omnichannel customer communication platform with live chat, knowledge base, and marketing automation.
Best for you if:
- • Unifies live chat, email, and messengers into a single shared inbox.
- • Offers a customizable knowledge base for 24/7 self-service.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Gladly | |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | 82/100 |
| Feature | HelpCrunch | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskCall Center |
Understanding the Differences
Both HelpCrunch and Gladly solve similar problems, but they approach them differently.HelpCrunch positions itself as "omnichannel customer communication platform with live chat, knowledge base, and marketing automation." while Gladlyfocuses on "customer service platform focused on people". These differences matter depending on what you're trying to accomplish.
When to Choose HelpCrunch
HelpCrunch makes sense if you're looking for a comprehensive paid solution.
When to Choose Gladly
Gladly is worth considering if you need a professional-grade tool. Scoring 82/100, it edges ahead in our evaluation.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Gladly
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Gladly is built for teams that are leveling up.
We'd pick: Gladly
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. HelpCrunch is built for organizations like yours.
We'd pick: HelpCrunch
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Gladly—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Gladly higher (82/100). But the community has upvoted Gladly more (0 votes). Pick your source of truth.
Key Takeaways
What Gladly Does Better
- Higher overall score (82/100)
- Our recommendation for most use cases
Consider HelpCrunch If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Gladly (82/100). But the honest answer is that "better" depends on your situation. Gladly scores higher in our analysis, but HelpCrunch might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is HelpCrunch or Gladly better?
Based on our analysis, Gladly scores higher with 82/100. HelpCrunch ispaid while Gladly is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from HelpCrunch to Gladly easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do HelpCrunch and Gladly offer free trials?
Most software in this category offers free trials or free tiers. HelpCrunch is paid with potential trial.Gladly is paid with potential trial. Visit their websites for current trial offers.