HelpCrunch
UnclaimedOmnichannel customer communication platform with live chat, knowledge base, and marketing automation.
Visit WebsiteTL;DR - HelpCrunch
- Unifies live chat, email, and messengers into a single shared inbox.
- Offers a customizable knowledge base for 24/7 self-service.
- Includes marketing automation tools like popups and email campaigns to engage and convert leads.
Pricing: Paid only
Best for: Enterprises & pros
Pricing
Paid
HelpCrunch offers paid plans. Visit their website for current pricing details.
About HelpCrunch
HelpCrunch is a comprehensive customer service software designed to streamline communication, enhance self-service, and automate marketing efforts. It unifies various communication channels like live chat, email, and popular messengers (Facebook, Instagram, WhatsApp) into a single shared inbox, allowing businesses to provide consistent and efficient support.
The platform also includes a robust knowledge base builder for creating self-service content, customizable chat widgets, and marketing automation tools such as popups, email sequences, and newsletters to engage leads and drive conversions. With AI-powered assistance for agents and transparent, scalable pricing, HelpCrunch aims to empower customer service teams and support business growth.
It's ideal for businesses looking to consolidate their customer communication tools, improve customer satisfaction, generate leads, and automate parts of their marketing and support workflows, offering a user-friendly and affordable alternative to more expensive solutions.
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HelpCrunch FAQ
HelpCrunch is an all-in-one customer communication platform that combines live chat, a shared inbox for various channels (email, messengers), a knowledge base for self-service, and marketing automation tools to help businesses engage with customers, provide support, and generate leads.
HelpCrunch offers different pricing plans (Basic, Pro, Unlimited) based on the number of team members and email volume. Plans start from $12/month (billed annually) for 1 team member and 1000 emails. AI conversations and AI data sources are available as add-ons with additional costs, starting from $23.20/month for 100 AI conversations and $4/month for 100 AI data sources (billed annually).
HelpCrunch is not free, but it offers a free trial to get started. There is no free tier mentioned in the pricing information.
HelpCrunch is designed for businesses of all sizes, from small businesses to larger enterprises, that want to improve their customer service, streamline communication across multiple channels, offer self-service options, and automate marketing efforts to engage leads and increase sales. It's particularly highlighted as a strong alternative for businesses looking to switch from Intercom or Zendesk.