HotelRunner vs Stayntouch: Which is Better in 2026?
Choosing between HotelRunner and Stayntouch comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: HotelRunner is our overall pick for hotel management workflows. Pick Stayntouch if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
HotelRunner
An all-in-one platform for hospitality businesses to manage sales, operations, and guest experiences.
Best for you if:
- • All-in-one platform for hospitality sales, marketing, and operations.
- • Includes PMS, Channel Manager, Booking Engine, and AI-powered pricing.
Stayntouch
Re-imagining the guest and staff experience with a cloud-native hotel management platform.
Best for you if:
- • Cloud-native PMS for streamlined hotel operations and enhanced guest experiences.
- • Automates upsells and offers mobile/kiosk check-in to boost revenue and guest satisfaction.
| At a Glance |  HotelRunner |  Stayntouch |
|---|---|---|
Starts at | Custom | Custom |
Best For | Hotel Management | Hotel Management |
Rating | 4.2/5 | 4.5/5 |
Choose HotelRunner or Stayntouch?
Choose HotelRunner if
An all-in-one platform for hospitality businesses to manage sales, operations, and guest experiences.
- Comprehensive suite of tools covering sales, marketing, and operations.
- Supports various property types including hotels, B&Bs, and vacation rentals.
- Includes AI-powered automated pricing and competitor analysis.
Choose Stayntouch if
Re-imagining the guest and staff experience with a cloud-native hotel management platform.
- Enhances guest experience with mobile and kiosk options
- Increases revenue through automated upsells and optimized room pricing
- Boosts staff productivity and operational efficiency
| Feature | HotelRunner | Stayntouch |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.2/5 47 reviews | ★4.5/5 152 reviews |
| Categories | Hotel ManagementProperty Management | Hotel ManagementRevenue Management |
In-Depth Analysis
HotelRunner
An all-in-one platform for hospitality businesses to manage sales, operations, and guest experiences.
Strengths
- +Comprehensive suite of tools covering sales, marketing, and operations.
- +Supports various property types including hotels, B&Bs, and vacation rentals.
- +Includes AI-powered automated pricing and competitor analysis.
- +User-friendly interface and mobile application for remote management.
- +Strong customer support and dedicated consultancy options.
Weaknesses
- -Specific pricing details are not publicly available, requiring a demo request.
- -The extensive feature set might have a learning curve for new users.
- -Reliance on third-party integrations for payment systems may vary by region.
Key features
Stayntouch
Re-imagining the guest and staff experience with a cloud-native hotel management platform.
Strengths
- +Enhances guest experience with mobile and kiosk options
- +Increases revenue through automated upsells and optimized room pricing
- +Boosts staff productivity and operational efficiency
- +Offers robust multi-property management capabilities
- +Provides extensive integrations without additional costs
Weaknesses
- -Specific pricing details are not publicly available and require a demo or quote
- -Requires integration with existing hotel infrastructure for full benefits
Key features
Pricing: HotelRunner vs Stayntouch
| Plan | HotelRunner | Stayntouch |
|---|---|---|
| Tier 1 | 0.75% / per month ESSENTIAL Manage | Request Pricing Stayntouch PMS |
| Tier 2 | 1.25% / per month ESSENTIAL Sell | Request Pricing Stayntouch 2.0 |
| Tier 3 | 1% / per month ESSENTIAL Complete | N/A |
| Tier 4 | Contact us Advanced Automate | N/A |
| Tier 5 | Contact us Advanced Explore | N/A |
| Tier 6 | Contact us Advanced Complete | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on HotelRunner pricing and Stayntouch pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: HotelRunner
Want the highest-rated option?
HotelRunner: 4.2/5 (47 reviews). Stayntouch: 4.5/5 (152 reviews).
Go with: Stayntouch
Value user reviews?
HotelRunner: 47 reviews (4.2/5). Stayntouch: 152 reviews (4.5/5).
Go with: Stayntouch
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are hotel management tools. Compare their specific features to decide.
How important are ratings?
Stayntouch is rated higher: 4.5/5 vs 4.2/5.
Key Takeaways
HotelRunner
- Our pick for this comparison
Stayntouch
- Higher user rating: 4.5/5 vs 4.2/5
- Larger review base (152 reviews)
The Bottom Line
HotelRunner is our pick.
Frequently Asked Questions
Is HotelRunner or Stayntouch better?
HotelRunner is rated in our evaluation. Both are paid.
What are HotelRunner and Stayntouch used for?
HotelRunner: An all-in-one platform for hospitality businesses to manage sales, operations, and guest experiences.. Stayntouch: Re-imagining the guest and staff experience with a cloud-native hotel management platform..
What does HotelRunner cost vs Stayntouch?
HotelRunner is a paid tool. Stayntouch is a paid tool. Visit their websites for detailed pricing.