HubSpot Service vs ProProfs Help Desk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for HubSpot Service and ProProfs Help Desk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, ProProfs Help Desk leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
HubSpot Service
Customer service that connects with sales and marketing
Best for you if:
- • You want good service hub
ProProfs Help Desk
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Best for you if:
- • You want a free tier before you commit
| At a Glance | HubSpot Service | ProProfs Help Desk |
|---|---|---|
Starts at | Free plan, paid from $20/seat/mo, billed monthly Starter plan | Free plan |
Category | Customer Support Knowledge Base | Customer Support Live Chat |
Rating | 4.4/5 G2 4.4 8,500 reviews | 4.8/5 G2 4.7 · Capterra 4.9 33 reviews |
Free plan | No | Yes |
Watch out for | Onboarding fees for higher tiers | n/a |
Choose HubSpot Service or ProProfs Help Desk?
Choose HubSpot Service if
- You want good service hub
- You want HubSpot integration
Choose ProProfs Help Desk if
- You want a free tier before you commit
- You want all-in-one customer support solution
- You want easy to set up and use
In-Depth Analysis
HubSpot Service
Customer service that connects with sales and marketing
HubSpot Service offers a generous Free Tools tier, making it highly accessible for small businesses.
Watch out
Onboarding fees for higher tiers
Strengths
- Pro: Good service hub
- Pro: HubSpot integration
- Pro: Ticketing system
- Pro: Knowledge base
- Pro: Customer portal
Weaknesses
- Con: Expensive standalone
- Con: Best with full HubSpot
- Con: Per-seat pricing
- Con: Learning curve
- Con: Feature limitations
Key features
ProProfs Help Desk
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Strengths
- Pro: All-in-one customer support solution
- Pro: Easy to set up and use
- Pro: Reduces support ticket volume with knowledge base
- Pro: Improves agent productivity
- Pro: Offers a free basic plan
Weaknesses
- Con: Advanced customization might be limited compared to enterprise solutions
- Con: Reporting features could be more in-depth for complex analysis
- Con: Scalability for very large organizations might require higher-tier plans
Key features
Plans and prices: HubSpot Service vs ProProfs Help Desk
| Tool | Plans and prices | Source |
|---|---|---|
| HubSpot Service |
| hubspot.com/products/service read Oct 31, 2026 |
| ProProfs Help Desk | No plan prices on file | proprofshelpdesk.com |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on HubSpot Service pricing and ProProfs Help Desk pricing.
Key Takeaways
HubSpot Service
- Choose if you want customer service that connects with sales and marketing
ProProfs Help Desk
- Higher user rating: 4.8/5 vs 4.4/5
What the data shows
On the data below, ProProfs Help Desk leads on higher user rating. We do not name an overall winner for this pair.
- ProProfs Help Desk has the higher user rating (4.4/5 from 8,500 reviews for HubSpot Service, 4.8/5 from 33 reviews for ProProfs Help Desk).
- HubSpot Service starts at $20/seat/mo, billed monthly; ProProfs Help Desk has no public paid plan price on file.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do HubSpot Service and ProProfs Help Desk compare in 2026?
On the data below, ProProfs Help Desk leads on higher user rating. We do not name an overall winner for this pair. ProProfs Help Desk has the higher user rating (4.4/5 from 8,500 reviews for HubSpot Service, 4.8/5 from 33 reviews for ProProfs Help Desk). HubSpot Service starts at $20/seat/mo, billed monthly; ProProfs Help Desk has no public paid plan price on file. Both have a free plan.
What are HubSpot Service and ProProfs Help Desk used for?
HubSpot Service: Customer service that connects with sales and marketing. ProProfs Help Desk: Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
What does HubSpot Service cost vs ProProfs Help Desk?
HubSpot Service's cheapest paid plan is Starter at $20/seat/mo, billed monthly. ProProfs Help Desk has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between HubSpot Service and ProProfs Help Desk?
HubSpot Service's main strength: good service hub. ProProfs Help Desk's main strength: all-in-one customer support solution.