Jira Service Management vs Ivanti: Which Should You Choose in 2026?
Choosing between Jira Service Management and Ivanti comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Best for you if:
- • You want the higher-rated option (8.5/10 vs 0.0/10)
- • You want to try before committing
- • You need help desk features specifically
- • Unifies IT, HR, and other service teams on a single AI-powered platform.
- • Streamlines ITSM practices like request, incident, and change management with AI automation.
Ivanti
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
Best for you if:
- • You need workflow automation features specifically
- • Unifies IT and security operations with an AI-powered platform.
- • Automates workflows for service management, endpoint control, and security.
| At a Glance |  Jira Service Management |  Ivanti |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Workflow Automation |
Rating | 85/100 | —/100 |
| Feature | Jira Service Management | Ivanti |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 85 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskWorkflow Automation | Workflow AutomationIncident Management |
How Jira Service Management and Ivanti Compare
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Free tier available · 85/100 score
Ivanti
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
Paid
Jira Service Management is a help desk tool. Ivanti is in workflow automation.
Who Should Use What?
On a budget?
Jira Service Management has a free tier. Ivanti is paid only.
Go with: Jira Service Management
Want the highest-rated option?
Jira Service Management scores 85/100. Ivanti is unrated.
Go with: Jira Service Management
Value user reviews?
Neither has user reviews yet.
Go with: Jira Service Management
3 Questions to Help You Decide
What's your budget?
Jira Service Management is freemium. Ivanti is paid. Jira Service Management lets you start free.
What's your use case?
Jira Service Management is a help desk tool. Ivanti is in workflow automation. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Jira Service Management
- Higher score: 85/100 vs unrated
- Free tier available
- Our pick for this comparison
Ivanti
- Better fit for workflow automation
The Bottom Line
Jira Service Management (85/100) is our pick.
Frequently Asked Questions
Is Jira Service Management or Ivanti better?
Jira Service Management scores 85/100 in our evaluation. Jira Service Management is freemium and Ivanti is paid.
What are Jira Service Management and Ivanti used for?
Jira Service Management: Unite teams on a single AI-powered platform to deliver service at scale.. Ivanti: Automate IT and security workflows to innovate, not firefight, with AI-powered solutions..
What does Jira Service Management cost vs Ivanti?
Jira Service Management is freemium (free tier + paid plans). Ivanti is a paid tool. Visit their websites for detailed pricing.