Jira Service Management vs PagerDuty: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Jira Service Management and PagerDuty side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, PagerDuty leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Best for you if:
- • You want seamless integration with Atlassian ecosystem
PagerDuty
Orchestrate incident detection, response, and reviews
Best for you if:
- • You want industry leader
| At a Glance | Jira Service Management | PagerDuty |
|---|---|---|
Starts at | Free plan, paid from $21/agent/mo, billed monthly Standard plan | Free plan, paid from $21/seat/mo, billed yearly Professional plan |
Category | Workflow Automation Incident Management | Incident Management DevOps |
Rating | 3.9/5 G2 4.4 · Capterra 4.5 · SourceForge 2.3 1,956 reviews | 4.5/5 G2 4.5 · Capterra 4.6 1,192 reviews |
Free plan | Yes | Yes |
Choose Jira Service Management or PagerDuty?
Choose Jira Service Management if
- You want seamless integration with Atlassian ecosystem
- You want flexible and customizable workflows
- You work in workflow automation, not incident management
Choose PagerDuty if
- You want industry leader
- You want many integrations
- You work in incident management, not workflow automation
In-Depth Analysis
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Jira Service Management offers a fair pricing structure, especially with its generous Free tier for up to 3 agents.
Strengths
- Pro: Seamless integration with Atlassian ecosystem
- Pro: Flexible and customizable workflows
- Pro: Free tier for up to 3 agents
- Pro: Strong ITSM and ITIL capabilities
- Pro: Excellent knowledge base integration
Weaknesses
- Con: Can be complex to configure initially
- Con: Pricing scales quickly with agent count
- Con: UI can feel cluttered for simple use cases
- Con: Some features require add-ons
- Con: Learning curve for non-technical users
Key features
PagerDuty
Orchestrate incident detection, response, and reviews
PagerDuty has a free plan, then Professional at $21 per user/month billed annually ($25 monthly).
Strengths
- Pro: Industry leader
- Pro: Many integrations
- Pro: AI features
Weaknesses
- Con: Expensive
- Con: Complex for small teams
Key features
Plans and prices: Jira Service Management vs PagerDuty
| Tool | Plans and prices | Source |
|---|---|---|
| Jira Service Management |
| atlassian.com/software/jira/service-management/… read Oct 31, 2026 |
| PagerDuty |
| pagerduty.com/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Jira Service Management pricing and PagerDuty pricing.
Key Takeaways
Jira Service Management
- Choose if you want unite teams on a single AI-powered platform to deliver service at scale
PagerDuty
- Higher user rating: 4.5/5 vs 3.9/5
What the data shows
On the data below, PagerDuty leads on higher user rating. We do not name an overall winner for this pair.
- PagerDuty has the higher user rating (3.9/5 from 1,956 reviews for Jira Service Management, 4.5/5 from 1,192 reviews for PagerDuty).
- Entry prices are not ranked, they are charged on different bases: Jira Service Management $21/agent/mo, billed monthly; PagerDuty $21/seat/mo, billed yearly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Jira Service Management and PagerDuty compare in 2026?
On the data below, PagerDuty leads on higher user rating. We do not name an overall winner for this pair. PagerDuty has the higher user rating (3.9/5 from 1,956 reviews for Jira Service Management, 4.5/5 from 1,192 reviews for PagerDuty). Entry prices are not ranked, they are charged on different bases: Jira Service Management $21/agent/mo, billed monthly; PagerDuty $21/seat/mo, billed yearly. Both have a free plan.
What are Jira Service Management and PagerDuty used for?
Jira Service Management: Unite teams on a single AI-powered platform to deliver service at scale. PagerDuty: Orchestrate incident detection, response, and reviews.
What does Jira Service Management cost vs PagerDuty?
Jira Service Management's cheapest paid plan is Standard at $21/agent/mo, billed monthly; it also has a free plan. PagerDuty's cheapest paid plan is Professional at $21/seat/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Jira Service Management and PagerDuty?
Jira Service Management's main strength: seamless integration with Atlassian ecosystem. PagerDuty's main strength: industry leader.