Jira Service Management vs PagerDuty: Which Should You Choose in 2026?
Choosing between Jira Service Management and PagerDuty comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Best for you if:
- • You need help desk features specifically
- • Unifies IT, HR, and other service teams on a single AI-powered platform.
- • Streamlines ITSM practices like request, incident, and change management with AI automation.
PagerDuty
Incident management platform
Best for you if:
- • You want the higher-rated option (8.6/10 vs 8.5/10)
- • You need workflow automation features specifically
- • Incident management for on-call teams
- • Smart routing gets the right person every time
| At a Glance |  Jira Service Management |  PagerDuty |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Help Desk | Workflow Automation |
Rating | 85/100 | 86/100 |
| Feature | Jira Service Management | PagerDuty |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 85 | 86 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskWorkflow Automation | Workflow AutomationMonitoring |
How Jira Service Management and PagerDuty Compare
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Free tier available · 85/100 score
PagerDuty
Incident management platform
Free tier available · 86/100 score
Jira Service Management is a help desk tool. PagerDuty is in workflow automation.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Jira Service Management
Want the highest-rated option?
Jira Service Management: 85/100. PagerDuty: 86/100.
Go with: PagerDuty
Value user reviews?
Neither has user reviews yet.
Go with: PagerDuty
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Jira Service Management is a help desk tool. PagerDuty is in workflow automation. Pick the category that matches your needs.
How important are ratings?
PagerDuty scores higher: 86/100 vs 85/100.
Key Takeaways
PagerDuty
- Higher score: 86/100 vs 85
- Free tier available
- Our pick for this comparison
Jira Service Management
- Better fit for help desk
The Bottom Line
PagerDuty (86/100) is our pick.
Frequently Asked Questions
Is Jira Service Management or PagerDuty better?
PagerDuty scores 86/100 in our evaluation. Both are freemium.
What are Jira Service Management and PagerDuty used for?
Jira Service Management: Unite teams on a single AI-powered platform to deliver service at scale.. PagerDuty: Incident management platform.
What does Jira Service Management cost vs PagerDuty?
Jira Service Management is freemium (free tier + paid plans). PagerDuty is freemium (free tier + paid plans). Visit their websites for detailed pricing.