JivoChat vs Kustomer: Which Should You Choose in 2026?
Choosing between JivoChat and Kustomer comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want to try before committing
- • You need help desk features specifically
- • Consolidates all customer communication channels into one platform.
- • Offers live chat, social media, messenger, email, and phone support.
Kustomer
Customer service CRM platform
Best for you if:
- • You want the higher-rated option (8.3/10 vs 0.0/10)
- • You need live chat features specifically
- • Kustomer is a customer service CRM platform with omnichannel support
- • It unifies customer conversations across channels with AI-powered automation
| At a Glance |  JivoChat |  Kustomer |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Live Chat |
Rating | —/100 | 83/100 |
| Feature | JivoChat | Kustomer |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 83 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Live ChatCustomer Success |
How JivoChat and Kustomer Compare
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Free tier available
Kustomer
Customer service CRM platform
Paid · 83/100 score
JivoChat is a help desk tool. Kustomer is in live chat.
Who Should Use What?
On a budget?
JivoChat has a free tier. Kustomer is paid only.
Go with: JivoChat
Want the highest-rated option?
Kustomer scores 83/100. JivoChat is unrated.
Go with: Kustomer
Value user reviews?
Neither has user reviews yet.
Go with: Kustomer
3 Questions to Help You Decide
What's your budget?
JivoChat is freemium. Kustomer is paid. JivoChat lets you start free.
What's your use case?
JivoChat is a help desk tool. Kustomer is in live chat. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Kustomer
- Higher score: 83/100 vs unrated
- Our pick for this comparison
JivoChat
- Has a free tier
- Better fit for help desk
The Bottom Line
Kustomer (83/100) is our pick. JivoChat has a free tier if you want to test without paying.
Frequently Asked Questions
Is JivoChat or Kustomer better?
Kustomer scores 83/100 in our evaluation. JivoChat is freemium and Kustomer is paid.
What are JivoChat and Kustomer used for?
JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.. Kustomer: Customer service CRM platform.
What does JivoChat cost vs Kustomer?
JivoChat is freemium (free tier + paid plans). Kustomer is a paid tool. Visit their websites for detailed pricing.