Is JivoChat worth the price?
JivoChat offers a generous Free tier for up to 2 agents, making it very accessible for small businesses.
The paid tiers, starting at $28/agent/month (billed annually) for Basic, are competitive but can quickly add up for larger teams. It's best for small to medium businesses prioritizing omnichannel support and those who can commit to annual billing.
Pricing Plans
Free TrialFree
$0
- Online chat for websites
- Integration with Telegram, Facebook, Instagram, Viber
- Callback feature
- Offline forms
- Desktop application, Mobile and browsers
- Unlimited number of conversations and sites with your chat
- Customizable chat widget in 25 languages
- Mobile version of the chat widget
- Operator and chat activity reports (basic)
- Team Chat
- Chatbot and Automation
- Chat Topics
- Operator status
- Spelling checker
- Canned responses with an automatic assistant
- Message Preview
- Multi-agent chats
- Agent business hours schedule
- Chat transfer between agents
- Hotkeys
- Number of agents: up to 2
- Applications for Desktop, Mobile and web browsers
- Simultaneous access on Desktop and Mobile application
- Anti-spam protection
- Consent form for processing personal data (GDPR and similar)
- Chat history storage period: 2 months
Basic
$28/agent per month if billed annually
- All free features
- Proactive invitations and pre-chat buttons
- Real-time monitoring of visitors
- Ready answers with an automatic assistant
- Anti-Spam protection
- JivoChat CRM
- Service quality ratings by customers (basic)
- Operator and chat activity reports (basic)
- Number of agents: up to 100
- Chat history storage period: unlimited
Professional
$42/agent per month if billed annually
- All Basic features
- Telephony Plus module
- Integration with WhatsApp
- Voice messages on Telegram, Instagram and Facebook
- Integration with chatbots
- Chat rescue
- Service quality ratings by customers (advanced)
- Operator and chat activity reports (advanced)
- Number of agents: up to 100
- Chat history storage period: unlimited
VIP Enterprise
$56/agent per month if billed annually
- All the Professional features
- Mobile SDK
- Chat routing
- Video call module
- Chat API
- Service quality ratings by customers (advanced)
- Operator and chat activity reports (advanced)
- Number of agents: unlimited
- Chat history storage period: unlimited
- Positions and permissions of registered employees
- Multiple departments
- Webhooks for websites
- JavaScript API and Webhooks for integration with your software
- One-click integration with CRM and CMS providers
Hidden Costs & Gotchas
Annual billing required for listed prices
Per-agent pricing scales quickly
Advanced features locked in higher tiers
Which Plan Do You Need?
Startups needing free live chat
SMBs with omnichannel needs
Teams valuing annual savings
How JivoChat Compares to Competitors
Compared to LiveChat, which starts around $20/agent/month (billed annually) for basic features, JivoChat's Basic tier at $28/agent/month is slightly higher but includes more integrations. Zendesk Suite, a broader platform, starts at $55/agent/month, making JivoChat a more focused and affordable alternative for chat-centric needs.
JivoChat Pricing FAQ
How much does JivoChat cost?
JivoChat starts at $28/user/month on the Basic plan. It offers 3 paid tiers ranging from $28/user/month up to $56/user/month. A free plan is also available with limited features.
Does JivoChat have a free plan?
Yes. JivoChat offers a free plan called "Free". It includes: Online chat for websites, Integration with Telegram, Facebook, Instagram, Viber, Callback feature.
Does JivoChat offer a free trial?
Yes, JivoChat offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest JivoChat paid plan?
The cheapest paid plan for JivoChat is "Basic" at $28/user/month. Key features include: All free features, Proactive invitations and pre-chat buttons, Real-time monitoring of visitors.
Is there a cheaper alternative to JivoChat?
Yes. Popular alternatives to JivoChat include Chatwoot, Kustomer, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does JivoChat cost for a team of 10?
For a team of 10 users on the Basic plan, JivoChat costs about $280/month, or $3,360/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to JivoChat
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
